Jira Service Management

Hi, there- My team moves code to production very slowly & typically after a sprint has ended. I'd like to see a burndown chart that encompasses various statuses before the ticket is moved to Res...

• jira-service-desk

I'm confused by the way Service Desk is displaying time for SLA timers, but I don't know if it's caused by our server vs client timezones. Client enters an issue at 11:09 AM (PST) Jira server use...

• jira-service-desk

We are very interested in Jira Service Desk, but it looks like a fundamental architecture mistake has been made - namely, that there is a 1:1 correspondance between a service desk and a jira project....

• jira-service-desk

We are switching over to a new domain. Our email is hosted by Google. We have single sign on through google single sign-on. When we switch over to the new domain on google side, single sign on breaks...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Olá, Boa tarde Baixamos a versão beta do Service Desk, para analisarmos a ferramenta sobre as métricas de SLA dos nossos projetos, já utilizamos o Jira a algum tempo. Nos interessamos também p...

• jira-service-desk

I am asking to assign issues to different users automatillcally while creating issue based on user picker custom field value. For example while creating issue i have one custom field as "Request Ca...

• jira-service-desk

Is there a way we can hide the Create ServiceDesk option from JIRA users? We are trying to restrict this option to JIRA system administrators only, but it seems that anyone with administration roles ...

• jira-service-desk

Hi Jira Service Desk team, Hope you're very fine. I'd like to ask you just a little question about the behavior of JIRA, specifically custom fields configuration, after installing JIRA Service De...

• jira-service-desk

Using Jira 6.1 Service Desk. All issues are created via a mail handler. I've noticed that if the email (using Exchange) is flagged High priority, the issue status is set to Blocker as opposed to Ma...

• jira-service-desk
• email
• mail-handler
• priority
• service

Hi! We've created a Service Desk project. Modifyed workflow, so after issue is created and its has "Needs triage" status it is possible to close the issue. Also "close issue" permission was added f...

• jira-service-desk

I'm trying to search for all subtasks with the status of Open only when the standard issue type is in the status of Testing, is that possible? I need to show how many subtasks have been created with ...

• jira-service-desk

1. Can I please know the query syntax to generate a report which could show the Time Spent on each Assignee? 2. What is the query to generate a report for First Response Time, First Updated Time &a...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Can the JIRA service desk also be modified for product support? I understand that the atlassian support is built on top of JIRA, but are there people using service desk to provide support instead of ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi. In my company we work with JIRA and AGILE, and recently discovered your new add on Service Desk, but I have some questions about it. 1. Can Service Desk create Tickets from email? Like a ...

• jira-service-desk

Can I configure service desk to show sla fields in the customer portal?

• jira-service-desk

Hi All, I am new to JIRA & creating a service desk project. what we are looking at is creating a workflow where if a user submits a issue it goes to his/her manager which is from Active directo...

• approval
• jira
• jira-service-desk

We are evaluating service desk + confluence, i''ve established connection between service desk and confluence, so user can view directly some confluene document, Is it possible to see that connecti...

• jira-service-desk

Example would be a request for checking out a loaner laptop and it being due to the person on a certain date. We know the ticket would sit in a queue for loaners for some amount of time naturally and...

• jira-service-desk

In my organization we need our customers to access the service desk but can't access the internal jira instance. it's possible?

• jira-service-desk

In our setup, we have site- and project-managers who'd like to set up a variety of queues, but there's a concern about having too many queues. Is there a way to set up views on what queues can be see...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Is there any option to block adding new metric in project? We have defined some metrics and we want to use them in few projects but we don't want that project administrators add new metrics. ...

• jira-service-desk

Hi, We have started to use JIRA ServiceDesk for a number of clients, and I am looking for a solution for auto-reply. Basicaly, we need to setup an auto-reply scheme on within the ServiceDesk proj...

• jira-service-desk

Hello, how can i provide my customers a Login Mask which is not with atlassian Logo but with my company Logo? And in CI of my company?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Sample workflow: Customer logs a service desk ticket. Support analyst determines the ticket is a product bug. Support analyst transfers to Production Development (and the creation of a Bug Is...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, May i know how to resolve the parent ticket when the child tickets are resolved? The child tickets are linked to the parent ticket. Please advice. Thanks.

• jira-service-desk