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Jira Service Management
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Trying to configure an attribute with a Filter objects IQL, however, I am unable to get to work. We have an object for computers and computer models. Computer models have an attribute "Status"...
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I have been trying to set up the OpsGenie-Jira integration for days and I cannot get it setup the way we want. What we don't want: We don't want new Jira issues to create OpsGeni...
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All - Often, when a customer submits a ticket, our support team must engage our partners to help resolve the customers problem. We'd like a way to include our partners support email as ...
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My Service Desk Agents are constantly getting OpsGenie alerts for incidents and they are becoming agitated with the amount of emails coming through (me included). We do not use this feature for...
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Hello, We use Jira Service Management for Incident and Request Management. We have a question about how are templates for employee onboarding/offboarding, workflows, and approval processes.&nb...
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Please, let me know if it possible to change the name of the field RESUMEN for another one. Regards.
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Problem: Need to create a new request type portal where the RED LINES are in the first screenshot I believe that creating a request type from page screenshot 2 will allow me to create ...
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When an unlicensed user creates a request for a secured issue type, there is some strange behavior. It will let the user submit and then just spits them out to the welcome screen of the help ce...
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Hi all, I'm trying to add the "Reporter" field in the form used by a customer to submit a request. It is necessary form me because a customer could open an issue raise by a collegue. Is...
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Hi, I would like to know how to customize adding more columns in the customer interface in JIRA SERVICE MANAGEMENT. I specifically want to add more columns to be seen.
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Obsolete.
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I made some issue changes in Jira admin and now anytime I edit an issue, it requires a resolution status. How can I undo/remove that requirement?
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Hi every body, Does any body knows if there could be any native or market place tools that get provide me automaticly this two informations when a user create a ticket : browser used...
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We successfully set-up a custom e-mail address (from AWS Workmail) in Jira ITSM. However when sending e-mails to this address for testing, they do not arrive in Jira ITSM. The logs unfortunately are ...
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Is it possible to add a custom button in the Jira Service Management (Cloud) Issues menu and activate the rules for the automation function by pressing the button?
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My insight application won't start after a jsm upgrade 8.6.1 The logfile says that the customfeilds can't be enabled. Modules that cant be modifed. - deprecated - referenced single - readonly -...
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I'm testing our cloud JSM before migrating from our self-hosted server. We have got Atlassian Access working with our ADFS. Now I need help to understand how can I make all my colleagues that are me...
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We currently use Jira Service Management for internal users using the portal where we can control the data submitted and categorise as required. We now are considering deploying to external cli...
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I have a different workflow than Jira provided by default. It is not switching between Waiting for Customer and Waiting for Support when issue is commented. I want an SLA that counts the time when th...
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We have updated by T&Cs in our company. Following are the requirements:- We want a method or way for
New and old customers need to actively confirm that they agree to the GSEP Terms of Use Customers need to re-confirm if GSEP changes the Terms of Use Acceptance Criteria: Is there any plugin that ...
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Hi, we are currently using Service Management and Jira Software on premise (and are aware of end of service). I guess there must be a way to send Tickets from Service Desk to Jira Software (as Bug ...
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Hi, Is there a way of granting permission for custom fields? I've created a custom field and I want to be the only being able to edit that field, not anyone else inside the project. Is this...
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In JSM, i have created a incident workflow. So when the developer ask for more information there is a Status "Waiting for Customer", but the tester is unable to see the action/trans...
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Hello, I have a dropdown field that has a different selector list based on which project it is configured to. For example: FIELD A: Project 1 1 2 3 FIELD A: Project 2 4...
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Is there a way to override this and bring that functionality up to customer view?
Atlassian Community Events
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| June 25, 2025 7:43 AM PDT |