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Jira Service Management
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Hi, is there any way to interface JIRA Service Desk with an existing web site? What I would love to do is accept a ticket via a form on my PHP web site and process it via JIRA Service Desk. Mayb...
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How can I translate JIRA Service Desk? I found in file jira-servicedesk-1.2.5.jar folder i18n with the file "sd-i18n.properties". How can I copy it to new (translate) file and create a jar file? Anyo...
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Is there a polish translation for JIRA Service Desk?
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How to add a new field under Service Desk “Customer portal” activity type, edit form. I want to add there new visible fields.
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I have created a custom field of the type User Picker (single user). When I create a new issue with this field in the issue creation screen, I get the option to search for users awhen logged in as ad...
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How can i setup queues that allows for issues logged to be routed to them Is their any documentation that spekas to queue setup ?
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How can i setup say the Customer Care group to receive an email when certain issues are logged.
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We are deploying Service Desk as an internal help desk solution. We have several groups that will be using it and are creating groups in the customer portal for each group's issue types. Is there any...
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Why does it seems like once your logged into the JIRA Service Desk , its for the entire day as the screen does not time out at all
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It is possible that the customer portal, you can add transitions workflow, so that the user can run? I configure the user within the Service Desk User, so could not access the issue to transition.
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In the look and feel section of our Jira instance I have uploaded a new logo. This won't appear in our default browser (IE 8) when accessing the site. It shows a box, the size of the logo with a red ...
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I have created a Custom field of the type "Date Picker" when I click it when creating a new ticket in our OnDemand Jira Servicedesk project. No calender pops up, nor can I type a date. When I click...
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we want to import tkts from another system and keep the original tkt number as part of jira issue key number. is it possible? thx
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So I may have one Service Desk (an IT Help Desk) but want and executive team to see a Group of Requests Types on the Customer Portal that other people cannot see.
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Every time I create a new servicedesk, I have to create a new calendar with our business hours and the holidays. Is there a way to reuse the same calendar in different servicedesks SLA's?
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Hi; I'm Jörg from Hamburg, Germany! We will try the Service Desk after Installing Jira 6.2, and I have a question: How can I import a set of contacts to Service Desk, and how can I update...
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I want to be able to "group" issues, similar to creating Epics in Agile, to help organize ongoing maintenance requests under one Epic. I don't want to have to filter by component each time I go into ...
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When configuring the web portal is there a way to get line breaks inthe field help text? I'd like to provide a bulletted list of things for people to consider putting in the description when raising...
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I am using OnDemand JIRA & Service Desk and would like to see the email logs to see if certain emails are being sent. Is it possible to access the atlassian-jira-outgoingmail.log file if using a...
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In Service Desk I can click on 'My Requests' and it shows me my requests. Is it possible to view all requests from all users in the Service Desk? I know that I could go to the JIRA project and view...
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Hello, I'm a new user of Jira Service Desk and we're currently testing this product in order to replace Redmine and OTRS, and buy Jira. I need some help about the Service Desk. I set the mail ha...
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Our customer would like to receive a confirmation email when they create a Service Desk request using the customer portal. In the JIRA project of the Service Desk I have gone to Administration ->...
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We have been loading issues into JIRA Service Desk OnDemand for over a month now. I just started using the JIRA's Agile functionality for development project. Is there a way to move the service de...
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Concretely, I want to have the following: A "time to resolve" SLA that sets different goals for different priority issues. Higher priorities correspond to faster time to resolution. Priorities ar...
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I need to import over 2000 Zendesk tickets into Jira-ServiceDesk. The tickets need to include all the tickets comments and attachments. From documentation i have seen there is no built in Importer fo...
Coming Soon: Insight Changing to Assets
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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