Request Management btw two Jira Service Desk

[Tommy Degunz]

Hello, 

We use Jira Service Management for Incident and Request Management. We have a question about how are templates for employee onboarding/offboarding, workflows, and approval processes. 

At this time our Service Desk and HR department each have a Jira Service Management instance. Each group use JSM to manage their own issues/request. Each time there is a new hire or staff departure, the Service Desk would get a ticket from HR (they would email us) to initiate the process and whereas it begins this whole process for the SD to track down several people/groups to complete the task. It's obviously isn't the most effective way to go about this. Would you suggest the onboarding/offboarding request to be initiate to HR? Would like to hear from other how they have it setup.

Thank you,

Tommy

[Fabian Lim]

Hi @Tommy Degunz

You could use jira automation to create a ticket in the other service desk. Look at this post that explains how it could be accomplished: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-create-tasks-for-Dev-Teams/ba-p/1912403

Regards