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Jira Service Management
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After a Jira site import, the default cloud incoming mail server configured is overwritten by the one imported from the backup. How can i restore the Default Cloud Mail Server ? T...
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Is there any limitation with no. of issues which can be 1) searched and 2) looked up in Jira Automation? Pls. suggest, if there are more than 5000 issues to be searched, and look-up issues...
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Hi, I would like to ask if there is any possibility to change field configuration, so that it does not look so bland? I have created project which should work for requests in our company...
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Hi, I am looking for complete ticketing software solution, which hopefully can be offered by JIRA service management. I am working for a Telco company and I need to setup good ticketing softwa...
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Hello, We'd like the "View-customer request"-link, visible in customer portal issues in the Jira application under the section "Service project request". This link is displayed only for "Se...
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Hi, I have a Insight Custom Field (Customfield_14813), this contains 1 or more objects, in an issue. In a transition I want to have the values from this customfield included in the Attribute ’R...
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Hello, I want to display only one customer's projects in the portal, I can display only the customer's issues but when I clic on "Help center" each customer can see all projects. Is there any way to ...
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This applies to Insight. This is a bit complicated, but i am trying to filter certain "payloads depending on the reporter AND a previous custom field (the previous custom field selects a spacecraft a...
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Hi, I read somewhere in this forum that it would be possible to setup issue subtypes using script-runner add-on. What we need is having issue types categorised into subtypes like if issue types are ...
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Need to count Incidents linked to a Problem via "duplicates" issue link & record in a custom field by ScriptRunner; pls suggest
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Hi all, Seems like there isn't a feature out of the box what I want. That's why I'm looking for an easy app which I can configure that tracks "assets". For example, one of the categories is contact ...
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We might want to change our Jira service desk so that anyone could send a request without having to login as user first. Is there any functionality that can reduce risk for bots to send in request? L...
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Hi Experts, Is there a way to remove "Shared with" field to request form?. Shared field shows mandatory in service desk portal i need to remove this "Shared with" field from service portal ....
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We want to integrate Jira Service Management cloud to our project by allowing our existing users to create an issue from our web site without the need to login to JIRA customer portal. Our website ha...
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I have added couple of new users with the same permissions of the existing users and try to assign service issues to them. but it doesn't allow me to assign issues to users and following error messag...
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We have set 4 approvers to 1 service desk request and set only 1 approver to approve the request. But strangely the other remaining 3 approvers cannot view those tickets in the Customer Port...
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Hi I follow this instruction but I can't find velocity chart in company managed jira. https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-velocity-chart/ wha d...
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Hello, We are using Opsgenie/Service desk integration. Is it possible to enter an incident in service desk and see it in OpsGenie and vis versa (create in opsgenie and see in service desk)? Thank ...
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Hi All, I need some advise in here. I am looking for an addons in my Jira Service Management Server ed that can do timetracking for my engineers and has submit/Approved/Denied timesheet...
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Does anyone have an example of a JSON body that can be used to create a JSM issue and, within the same body, link an Insight object defined in a custom field? I cannot figure this out, I've tried mul...
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So I have a Request Type radial field that only exists in the form but I would like to capture the users selection in a field like Labels, but Labels is not available as a link-able field. I would l...
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Hi! Good Afternoon, For example: I have set up one SLA that counts my requester's time to fix the mistakes when he opened the ticket (information overall). The SLA stops when ...
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Good afternoon, I setup a project for the Jira Service Desk. I want to be able to have a user email our support email and it automatically create tickets. When I go to Email Requests, and add an ema...
613 views 5 0 Deleted user March 29, 2022 -
Hi all, from previous installed marketplace Addons (which here deleted already), are still the user profiles of this add on visible. How can i delete them completely?
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Hi Community, I use Jira Service Management. Sometimes, after the Agent has solved the issue, the Customer writes - "Thank you." Who knows how to make the ticket prevent reopening if the comment con...
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| July 29, 2025 5:22 PM PDT | ||
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