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Jira Service Management
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When entering holidays for the current year, is it necessary to keep the holidays of the previous years to preserve the SLA's of those issues? What is the best practice here? Thanks...
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What are the best automated options to move or clone issues from one project to another while preserving the attachments. I have found add-ons that are manual, I am looking for an automated solution ...
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Hello, community! When using the "include page" macro the following error is raised: confluence.macros.advanced.include.unable-to-render , with an explanation: "The included page could not be fo...
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Hello community, First of all...Happy 2022!! we are starting to implement the KB functionality from Jira Service Desk so pretty newby regarding this functionality. But...I was wo...
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Hi, I am trying to create a request type but wanted to add helper text to the description field of each request type. can you please help me with how it's done?
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Hi - I am using JSM Cloud and just installed Script Runner. In the documentation they talk about Behaviour tab but on the cloud version I cannot see any behaviour tab, am I missing something...
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Bu chance, has anyone tried to recreate the legacy automation email alerts with automation for Jira? We are using Proforma now, which changes the way we handle some processes, so Automation for Jira ...
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Hi Community, When creating a change directly in the calendar, i always get this message. Even if the change is visible and the request type is change. After some time it disappears an...
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Hi all, Just migrating to the new Jira Insight and am trying to figure out the data import. Ive managed to set up a template and get my mapping setup however ... One of my attributes refer...
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We have integrated our own website with JIRA Service Desk via the API. So when a customer submits a request via our website, we create a SD request via the API using the "onBehalfOf" key to set the c...
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We have got a requirement to create a project in service management for accepting T&C in a company. For this what type of project do we need. What are the features required for this. Whether this...
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Looking at proforma v1.2.0 rest api. The endpoint returns the user's full name, comma separated, instead of the username for user picker field. Please return the username instead because it is unique...
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Can we have an expand/collapse option for proforma? super useful if users are filling in long sections. Not sure where to post product suggestions. Proforma is not available in this list htt...
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Hi All :-) For internal IT, we are using a custom field in the portal to allow our users to request either access, software, or hardware. This is done via a custom field (picker) that has subcategor...
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Hey all, I am trying to automatically set the product and operational categorization via automation using edit issue, however, both are unavailable? How are you currently doing this and...
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I report my require on cbteamsupport. And I will receive a e mail. I enter the button. It redirect to this website everytime????????????????? the email contect: Your te...
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Here is the scenario The issue is submitted and enters the queue Support Team Member A assigns the issue to themself - at the same time - Team Member B also assigns the issue to themself As our ma...
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Anyone using the new External Import in JSM Insight and are importing user attributes? What should the schema and mapping document look like? The API documentation is not very clear on that part.
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We have our confluence page for our company intranet and in there there are different departments that we have setup. if we go to one of the departments: Legal/Compliance we have a helpful links area...
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At the moment that I am going to close a ticket and I give him a resolution, he opens a box to fill in the information of what was done but I would like to attach evidence, is it possible to add that...
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Good day I need to do an automation with clockify. The condition would be that when a state goes to "in progress" the clockify is activated automatically. How could this condition be realized?
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Hi, our customer wants add label when he edits an issue that is already created. We have the filed "Label" set when issue is creating. But if customer wants add a label additionally than he ca...
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When customer send e mail request with attached images inline with text. Example: sent mail from Outlook It will be visible in our jira service management project like this: Is this confi...
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Always getting message "Specify a valid project ID or key" can i create the issue with free version?
...uth ) print(response.status_code) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": ")))
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good day I need to create an automation rule; When the customer creates a ticket, a first response is generated. You can give me the step by step of how the rule would be created thanks: D
Atlassian Community Events
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| June 25, 2025 7:43 AM PDT | ||
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| June 6, 2025 10:03 AM PDT |