Hi So here is my dilemma. A request comes in that contains a certain email in the "Request Participants" Field. I want Jira to put a certain component on that issue when it sees this email as a ...
I'm using Jira Service Management server version and I'm looking for a plugin or another way to automatically load customers and configure them grouped by company and area. Currently all my customers...
HI Team, I could see that our JIRA service management has been suspended from yesterday. May i know the reason behind the suspension of services? Thank You!
I want a field to be checked for a value before approval can be given in my JSM workflow. I have added a combination of conditions and validators to the workflow, and can get it to work for other tra...
I have multiple "prompt customer for comment" automation tasks setup so that a customer is prompted to reply if the ticket is in a 'waiting on customer' state for 3,6 & 9 days, before a final tas...
I'm working on configuring an internal IT service management portal using the ITSM template. I'm trying to decide whether to use the built in Services function of the template or to create my service...
Hellow, we lost the entire datacenter on my company because fire.. and now are re-installing JIRA desktop for service managment (it support) when i try to install it on windows server, on the first ...
Hello, I have a user who wants fields that are filled out in the request form to then be moved from the customer view area into the context area. We could leave behind a Description field and ...
I've been asked to add a gadget to a dashboard for our Jira Service Management project that displays a graph of non-resolved issues over time. I can find no way to do this currently. I've explored Re...
I want to add pricing for hardware requests on the portal. If a customer opens the form and requests a PC I want to show them the cost that will be associated with that device on the portal req...
We've recently created a template for user stories, and I'm trying to use automation to update the description of all existing user stories to match the new format. This will likely be a bit co...
I want to transition an issue from "Backlog" to "Assigned" when the "Assigned" field is created or updated in the "Backlog" column. I'm very new to Jira and Kanban, so pointing to good documentation ...
Hi All! I'm trying to work with Set the value of an object attributes with a predefined value In Change Value, I like to provide a value from another custom field in the issue, but somehow it ...
Hi, We have upgraded our staging area to Premium for insights and we are looking to use insights for our software installation files, however the maximum size for the attachment is 20mb. Do...
I have stakeholders that will submit a ticket through the service desk for a bug/issue with the app. Once submitted I have an automation set to run that creates a bug ticket and places it in the back...
Hi there, We are using Hubspot as our main CRM, and we have integration with Jira, when escalating a ticket to Jira from Hubspot, it only populates the description with Hubspot fields. Is there a p...
How can I log out from this email adress so that I can add another one? When I want to click "logout" then it doesnt let me logout. So how can I remove it?
I need to transition an issue to a certain status when a specific request participant is added to an issue. Any advice on how to do this through Jira Automation?
We are planning to automate some stuff with approval steps. I uploaded an image to make it more clear. Let me explain the steps a bit more in detail with an example of requesting an application to b...
Hi, i need to make an automation rule based on a request participant. an issue is created via email. the address is an alias. the address is populated into the request participants. the rule...
Hi everyone, In our proyect we needed to make an automation that changes the field of a group picker, depending in the request type and a double cascade combo box. We used A LOT of fragments ...
Is there a way to for a short period of time stop customers raising new jobs via the portal? Best regards, John.
Hi world, I am facing the below issue. I created a custom field called "Collaborator" with the user-picker (single) type. I added a filter of a group for the user drop-down list. When I try t...
Hi all I am new to Service manager. I want to create a list of store names that are our customers, I need to have this appear on the portal and each store must select their name before being able t...
Hi All! I need some help. I want in an issue to get an Insight Object Attribute updated. So for example I have a Custom Field in my Issue where a user can pick the Jira Object and there...
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