Community resources
Community resources
Community resources
Jira Service Management
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I am not able to edit the fields - Assignee, due date, effort and few other in the ticket. I was able to do this earlier before the JIRA migration happened last week. Can you please c...
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We are testing out Opsgenie with a CheckMK integration. In the integration documentation it states that there should be a Responder field that we can use to assign alerts to. Without assigning a...
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Can I hide a custom field in a View screen if it's empty?
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Hi. when a comment is manually added on an open service request then an email notification is sent to the reporter (if "share with customer" is selected) the assignee and all Requested participants w...
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I want a editable 'Team' column so I can assign a team to a issue in this view without opening the issue. In the column 'Assignee' it is possible to click on it and choose so maybe in Team as w...
1,356 views 5 0 Deleted user May 3, 2023 -
Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. Can add-ons be deployed via a data hub (download as package, install) or is the Marketplac...
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We are not able to load the SQL+JQL driver configuration. I get the below error message : Please reload the page
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some questions regarding JIRA mails: 1. can emails be sent as plain text or HTML ...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding creating a user. Is it possible to add profile fields so that,...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding interfaces to other ticket systems. Is there the possibilities...
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Hello community! I am looking for a solution where users on my external team are not able to assign issues to my internal team. Is there a possibility this could be done using groups? I want...
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Response : <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <status> <status-code>401</status-code> <message>Client must be authenticated to access this resou...
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Hello, I've created a simple rule that is supposed to check the value in the field "Reporter's Location" and assign managers as watchers. I'm using the Azure AD Attributes app to pull this data from...
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Hi All, I'm currently setting up some license tracking within Jira Assets, as such I have created several objects for each of our departments, I now need to assign the relevant staff to each depar...
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I'm looking to create an automation for linked issues to bascially mimic the status transition of the source issue. Issues will be linked manually when we effectively see it's a duplicate re...
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Hey I opened a test alert and test the escalation, all on-calls installed the app and got the notification, but the notification sounds like a new message alert, even if I'm changing th...
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Please give some point wise advantages of migrating multiple projects into one project in jira.
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We use the Organizations field in JSM and we'd like for this to be a required field when we create tickets within JSM (not through the portal). However, it is a locked field. Is there any way to set...
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Hi Community! I´m trying to set up an automation that sets the last Updater of an Object as the value of an "Assigned User" User type attribute in Assets Cloud. In Jira, this would work with th...
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I have a request that have a resolution date of 20/4/2023 and the feedback on the reqeust was done on 25/4/23. How do I extract the date the survey was done
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Hello everyone! We are creating more out-of-the-box workflows in Jira Service Management so your business teams can spend less time getting set up and have more time to get their work done. Does ...
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Dear Community, Jira Insight : How to change avatar attachment to file attachment on create object form? When I am trying to attach it shows an error as I am uploading pdf I want to change th...
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i need certain information from customer when they create an incident ticket. i have a set of question for which i need answer from customer . I want this question set to be translated into a ...
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I need reports for the tickets assess by Level 2 and Level 3 agent with their department. Example: Mary is a L2 support in Data Science Department, therefore her tickets shall dispaly on reports und...
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Hello All, I want to set the property key & property value for Transition Properties. How do I find out the property value in my instance? Thanks Nam
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