Jira Service Management

Is it possible to remove ‘Powered by Jira Service Desk’ at the bottom of the customer portal?   Thanks :)

• Question
• atl-orange
• cloud
• jira-service-desk

I have a custom field configured as a User Picker (Single). When basic users attempt to utilize the field on the form in the customer portal the field does not populate with names.   If I give...

• Question
• cloud
• jira-service-desk

Hi, I have a project IMP for communication with customers and it is living under JSD. I have 2 other projects DEVOPS and PM are living under Jira application. Assuming that the IMP ticket (ex. IMP-...

• Question
• cloud
• jira-service-desk

Hi, Our JIRA service desk receives questions from our customers.  Some of these questions involve exchanging example code.  The code is often much more than snippets that paste easily into...

• Question
• cloud
• jira-service-desk

  I'm currently doing integration with fresh service. using rest api( webhooks) for this I'm using my email address and security token generated by the site. this is work fine for postman web ...

• Question
• cloud
• jira-service-desk

I accidentally deleted a task I had in JIRA and am wondering if there is a way to retrieve it now that it's been deleted.  

• Question
• cloud
• jira-service-desk

First I would like to say thanks up front and ahead of this. (Quick background) We were using Spiceworks as our help desk and Inventory system prior to switching to JIRA. I am completely new to JIRA ...

• Question
• automation
• cloud
• jira-service-desk
• script

In our company we are already using jira software for tracking  the plan is manage every thing in one place. please suggest the process

• Question
• cloud
• jira-service-desk

I would like to set up my existing phone number for the call routing integration in Opsgenie. Is that possible? Under which circumstances? How would I approach this configuration? Or can I only hav...

• Question
• cloud
• integration
• opsgenie
• phone

We would like to know if it is possible to show a specific list of issues to servicedesk customers, who are reported by a specific group of creators. We have several employees who have a steering rol...

• Question
• cloud
• jira-service-desk

Please advise me which asset management system (plugin) allows you to associate a set of assets (from asset management system) with Organization from the Jira SD.

• Question
• asset-management
• cloud
• jira-service-desk

My director of IT needs to be listed as org site admin but it is currently under my account instead. I need this to be changed immediately.

• Question
• cloud
• jira-service-desk

Our team is in need of a report that will show all ticket behavior and how long it stays at a particular status.  I.e., ABC-1 Ticket Status -> Open -> In Progress -> Escalated -> In...

• Question
• cloud
• escalation
• jira
• jira-service-desk
• jira-service-desk-cloud
• +3 more tags...

Hi team, I have a customer Jon Doe, who belongs to Organization A and Organization B. On creating a ticket at customer portal, he only gets option to share either with Org A or Org B, but not both. ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi there, is there a proper definition, when exactly a project is shown in the <popular widget> or when a request type is shown in the <recent widget> of the customer portal? Whe ha...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to limit visibility of task for each team its my question to discuss. My bussines case: I will have a few ServiceDesk teams(Team1, Team2, Team3) Each team will have its own tasks Teams can...

• Question
• jira-service-desk

I run the support team for a multi-tenanted SaaS product and I'd like to transition to using Jira Service Desk for our customer help desk tickets. Is it possible to create a SSO using our database o...

• Question
• cloud
• jira-service-desk

Hi everyone, Further to https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post On an account that has been granted project admin per...

• Question
• cloud
• jira-service-desk

Hi, following issue occurs in a customer's environment with Jira 7.13.11 and JSD 3.16.11: JSD behaves erratically, Projects can be created but noot loaded and so on: Log shows: 2020-08-05 18:11:4...

• Question
• jira-service-desk

Hi One of our users has had a new laptop and can not remember her password to log-in to our service desk.  When she clicks forgot password does not receive an email, please can you help Regard...

• Question
• cloud
• jira-service-desk

I looked at Project Automation but did not find a rule. There are rules around SLAs however there`s nothing around triggering emails when an issue is not updated in the last 24 hours.

• Question
• jira-service-desk

We use Jira Cloud Migration Assistant to test migrating projects from jira server to jira cloud However, we could not see the issues of the projects The message is "This project isn't availabl...

• Question
• cloud
• jira-service-desk

Hi Team, I found that Request type is showing "No Match" on my Issues. There are 3000 issues with that request type, all the issues have the same problem.  I had analysed the issue and found t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

...alse" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="https" proxyName="xxxx.xx...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, It has been weeks that I am trying to find out how to create a JSW ticket from JSD. I assume many other people are pretty amazed bu the fact that this features is not available on native v...

• Question
• api
• jira-service-desk
• jira-service-desk-server
• jira-software
• rest-api
• +1 more tag...