With Jira Service Management, you can create an online portal for every service project that customers use to interact with your service team and file requests. Jira Service Management makes it sim...
Hi Community, Since Insight was recently released as part of Jira Service Management Premium and Enterprise plans, this question has come up a lot. Currently, there isn’t a pre-built template fo...
This morning, Atlassian announced the acquisition of ThinkTilt, the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their orga...
Today after updating browser, fortunately, my Github account start to use the dark mode, so I am so happy. Long time ago it was a needy feature to me. On-Prem: https://jira.atlass...
hi, everyone! Thanks for joining this week's webinar!, "5 reasons to upgrade to Jira Service Management Premium". Here are the resources we mentioned, and the top questions with ...
...earch = USER.search_user(names, pull="active", user_type="customer", skip=True) for name in search: get_account_id.append(name.get("accountId")) for aid in get_account_id: delete = L...
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.16 ...
Hi Community! The former Mindville Insight team have been hard at work bringing greater integration between Insight and Jira Service Management. You may have heard we integrated Ins...
Insight in Jira Service Management is currently available as part of an Early Access Program (EAP). Insight in Jira Service Management is the new asset and configuration system that c...
We recently rolled out some changes to the request types pages. You might remember the old experience… And you might be familiar with the new experience… ...
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
I was looking through different community questions, when I came across this post. It was a unique case and it got me wondering if it's necessary to have such information at your disposal and what wo...
We use Jira Service Management as the front facing solution for customers to report issues and feature requests for our products. As we use other Atlassian products, Jira Service management inte...
Hello Jira Service Management community! It's time for some more advice for working with Insight. We’ve spoken about what data to include in Insight, we’ve discussed how to structure it, the next ste...
Hi Atlassian Community, My name is Emily and I'm a product marketing manager on Atlassian's ITSM team. I'm excited to share some new updates from our most recent release, Jira Service Management Ser...
今回はCloud版Jira Service Managementのカスタマーポータル上にフィールドを追加する際の手順を一歩ずつご紹介したいと思います。 今回の題材はサンプルで用意されている「Set up VPN to the office」のリクエストタイプを題材にデフォルトのフィールドの Summary(要約) Description(説明) Attachment(添付ファイル) ...
Hello again! I hope you’re keen to learn more about Insight. Following on from my previous article where I shared some advice on how to decide what should go into Insight, I’m back to discuss how to ...
Atlassian University is experimenting with short duration courses. We will use the short duration model for the upcoming ITSM/JSM Cloud training. As part of this experiment, I’d like to gather your i...
Hi Atlassian Community, I’m Molly Bronstein from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center ...
Check out this short video to learn how to manage problems in Jira Service Management: You can learn more about Jira Service Management here.
Check out this short video to learn how Incident Response works in JSM: Watch the next video in this series - How do I manage problems in Jira Service Management? And learn more about Jira ...
Check out this short video to learn how to set up the Incident Management features in JSM: Watch the next video in this series - How does Incident Response work in Jira Service Management? ...
Check out this short video to learn how Change Management works JSM: Watch the next video in this series - How do I set up the Incident Management Features in JSM? And learn more about Jira...
Check out this short video to learn how to manage requests in JSM: Watch the next video in this series - How does Change Management work in JSM? And learn more about Jira Service Manag...