Community resources
Community resources
Community resources
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Jira Service Management
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IT service management (ITSM) is a way companies implement and run their IT. It comprises various activities and processes that support the entire lifecycle of an IT service. This includes (but n...
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Summary Sometimes it becomes necessary for management to get a view of how many tickets have been actively worked on, in a particular week. This information may be needed in order to send a report ...
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Summary You may be using Slack with Jira to create tickets from Slack messages, such as with Atlassian Assist. However, there natively is no way to have a link to the Slack message that created the...
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Summary It may be good to see how many comments or updates are made to Jira Issues from an analytics perspective to see if you have many long-running tickets, quick-solve cases - or - high/low acti...
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Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets feature...
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In this article, we detail the common design patterns for integrations in HR Service Management. Quick primer on the systems that serves HR Service Management use cases. Applicant Tracking System:&...
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Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
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Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
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Update 15th April 2025: Today we're announcing our Early Access Program (EAP) for JSM external customer SCIM (System for Cross-domain Identity Management). You can read more sign up for the SCIM ...
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Hello Community My name is Manpreet, and I’m a Product Manager for JSM Cloud. Recently we rolled out Customer notification logs in Jira Service management Cloud that allows project admins to v...
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The success of every company depends on customer satisfaction. To ensure this, the right IT Service Management (ITSM) tool is essential. The market leaders in ITSM solutions are Ji...
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Update as of November 28, 2023: Custom domains for all paid Jira Service Management Help Center customers are now generally available. Since announcing the open beta for this feature in August, we’ve...
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Hi Atlassian Community Members 🙌 Join us for our upcoming webinar on the topic of “Actionable Steps to Automate HR Service Delivery” on August 23rd at 2 p.m. ET, and learn how we c...
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Are you looking to gain better control over your SLA rules in Jira and ensure that you and your team are informed before any breaches occur? With the Jira Automation Rules and the SLA Time and Report...
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Hi Atlassian Community! You’re invited to our upcoming webinar on incident management. In this event on August 16 at 10 a.m. PT, Andrew Ketchum, Incident Manager at Nextiva, and Kate Clavet, Sr. Te...
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Summary When working with JSM Incidents there is no way to automatically link Opsgenie Alerts to JSM Incidents. Or is there? With the new Incident REST API and the Opsgenie Alerts API, we c...
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When using JSM Chat to create requests, the Assist bot sets the original message as the ticket summary - it's not possible to configure if it should be the issue's summary or description. There is ...
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UPDATE: Thanks for all the sign ups! We have filled up all participant spots for this study. We'll keep you updated on the progress of this feature. --- Hello Community! We are workin...
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Update: August 2nd, 2023 Thank you to everyone who registered and joined our webinar last week! We hope it was helpful to you! The webinar is now on-demand and can be w...
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Hey Atlassian Community! We're launching object schema templates for Assets as promised! 🎉 Get started faster than ever in Assets with an initial three new object schema templates - IT Asset Ma...
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At Atlassian we have two teams of software engineers that help our security team. About a quarter of their workload comes from security requests, such as changing code or updating automation. Kat Kel...
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Summary Overall, to perform the action of populating a custom field with the reporter's group is usually using a bunch of "if/else" conditions to first catch who the reporter is and then filter wha...
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Hello everyone, We’re excited to share that our team is working on a new feature that allows project admins to link Sharepoint or Google Drive knowledge resources with Jira Service Manage...
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Good day Atlassian Community, In November of last year, we announced that the new AWS Service Management Connector app was officially available for Jira Service Management Cloud and Data C...
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Summary When configuring your Customer Notifications and a Customer is also added as a Watcher on a Jira Issue as well, no Notification is sent out to that Customer Why is that? Root cause You ...
