Community resources
Community resources
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Jira Service Management
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How much money will I save by switching to Jira Service Management? What kinds of benefits do companies see with Atlassian? Do you have data to share about how companies like mine are seeing savings?...
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In the Jira Cloud new issue view, the dropdown for status transitions ordering logic is not impacted at all by the order of statuses in the status settings screen (Settings > Issues > Stat...
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**May 2025 Update: ITIL4 certification processes have moved to PeopleCert. https://atv.peoplecert.org/tool-vendor-accreditation/. As a result, our 2023 certification with P...
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Hi Community! A successful service management solution can’t work unless you have a solid team. In the spirit of Valentine’s day, name a current or former teammate who you appreciate and has been i...
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Hello Atlassian Community! My name is Calvin and I’m on the Customer One team at Atlassian. The team is focused on sharing Atlassian on Atlassian success stories! Coming here to share this ...
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Hi everyone, I’m Annie Lieu, a Product Manager focused on building integrated Confluence Cloud experiences across Atlassian’s products to help you work better together. Today, I am happy to annou...
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The goal of this article is to provide some clarification into the behavior which is sometimes observed in the customer portal. Sometimes, users are wondering why the Customer portal does not show ...
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We’re excited to announce that contextual support documentation is now available for Assets in Jira Service Management Cloud! We’ve all been there - searching through a knowledge base or boun...
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At JSM, our focus has always been creating the best tools so agents can stay focused on what matters - customers. Today we’re releasing some improvements to the queues experience to support larger ag...
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The Jira Service Management team is energized from meeting many of you in person during our Atlassian Presents: High-Velocity ITSM event in London. The most highly-rated sessions at the event were ou...
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Atlassian has published a new security advisory today 1st of February 2023. CVE-2023-22501 is a critical security advisory that affects Jira Service Management Server and Data Center. The following ...
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Hi everyone, We are excited to announce that we are making some improvements to request types to make them better suit your needs. All fields for Jira admins We just released the new field pane...
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Hi Atlassian Community! I wanted to follow up on my last post, Introducing new project templates to help finance, marketing and analytics teams get started in JSM , to share with you that we’v...
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You can now track objects, services, and labels using forms in Jira Service Management. A recent release adds Labels, Affected Services, and Assets object/s to your forms. This gives you the tools ...
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In this video tutorial, we will show you how you can keep the status of linked tickets in sync between a bug ticket from a Jira Service Management Project and a task from a Jira Softw...
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To our friends on Community! We wanted to let you know that we will be rolling out team-managed projects for Jira Service Management (Cloud) over the coming months. Do you want to get access righ...
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This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, ...
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Do you need to improve handling customer requests to be more efficient and effective with Jira Service Management? It means that you need to implement customer and organization management. Why? Becau...
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Atlassian and Device42 are excited to announce that the new, advanced Device42 discovery integration for Jira Service Management Cloud is now available in the Atlassian Marketplace. This integration ...
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[FAQ] Jira Service Management のカスタマーポータルにおいて、リクエスト画面で "クローズされたリクエスト" や"未解決のリクエスト" で意図した通りに表示されない課題があ
よくあるお問い合わせ Q. カスタマーポータルの画面において、リクエストした課題を “すべてのステータス” で表示すれば一覧表示されますが、 ”クローズされたリクエスト” や “未解決のリクエスト” で絞り込むと表示されません。ワークフローはカスタムされたものを利用しています。 解決策・回答 A. 下記のいずれかの原因が考えられます。つきましては、上から順...
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In this video tutorial, we will show you how you synchronize comments from a customer bug request from the portal and then use automation to copy the comments to the development tasks to. ...
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This workaround is meant to help projects where it is necessary to run JQL queries for the fields related to the form. At the moment, unless we map every Forms field to a Jira field, they...
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Different from 'Add Issue Score for Jira by calculating choice fields' which explains how to calculate text and choices fields and add a score at the end, here I explain how to calculate number field...
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Thank you to everyone who attended Atlassian's High Velocity ITSM event in London! We were thrilled to see so many customers interested in Jira Service Management, and we hope you found the event val...
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Hi, all! Today we would like to discuss with you the Assignment Group concept, which we successfully implementing for our customers. As you know, out-of-the-box Jira Service Management (JSM...
