Community resources
Community resources
Community resources
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Jira Service Management
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When a business grows rapidly sometimes simple things like contracts management become real pain. You can forget about notice period, or miss renewal date and then you face consequences. ...
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I am excited to announce that Jira Service Management can now support up to 10,000 agents on a single instance in cloud. This is a significant increase from the previous 5,000 and comes as the result...
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TL;DR: Join the virtual agent Early Access Program waitlist and be one of the first to try out Jira Service Management’s AI-powered virtual agent 🤖 Sign up here. Hi community friends 👋 We’re bu...
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It is my pleasure to announce that we are officially broadening the scope of Data Residency in Jira Service Management. Our teams have been working hard to close gaps and limitations associated with ...
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Released to General Availability (Update as at 2nd November 2023) SSO for external customers is now available for all customers. You can find the announcement here Product settings f...
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Hi everyone, we are very excited to share a roundup of a few new customisation capabilities we’ve introduced in the Jira Service Management help center. Topics and external resources We had recen...
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Currently, it's not possible to add more than one question to the survey using the customer satisfaction in a service project. However, with forms and an automation rule, it's possible to...
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Why am I unable to link JSM Tickets to Opsgenie Alerts? When trying to link a JSM request to a Opsgenie Alert I get the following message: But why? To be able to link Jira Service Manageme...
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Introducing Jira Service Management’s new Unified Authentication Experience in your help center - a single page for new and existing customers, to get help or send requests faster. Why we created a...
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Summary When creating workflows in Automation for Jira, repeating actions a specified number of times can be a desirable function to have. While Automation for Jira has powerful Branching Compone...
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Summary When you purchase the Jira Service Management Product and grant Users licenses to JSM, they automatically have access to Opsgenie. This is because when purchasing JSM as a Product for any p...
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G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
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Hi Community, We need your help with putting an end to Bad Service Management! There’s no better way to do this than with the power of Jira Service Management⚡. One of our favorite parts about Jira...
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Summary The "VIP flag" allows identifying certain users as VIPs to tell the Service Desk Agents that the user should get special treatment. Cause The Feature Request below was raised for ...
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We are taking another step forward in helping you manage your customers in JSM. We have created a dedicated product access role for Internal Customers. To recap, there are two types of customers in...
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Hello! I’m a Product Manager with the JSM Assets team. Audit logs for JSM Assets is something we are going to be prioritising in the very near future. If you have a need for audit logs we would lov...
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Hey Community, In case you missed it, Atlassian recently announced their commitment to end Bad Service Management. You might know it as the kind of service management that causes: Bloated budge...
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Many thanks to all our Atlassian Community for taking the time to share your feedback. Feedback from customers like you helps us shape and improve Jira Service Management and other Atlassian produc...
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Hello Community, We’re always looking at how to improve Jira Service Management and customer feedback plays an important role in making sure we're investing in the areas that will bring you the mos...
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How much money will I save by switching to Jira Service Management? What kinds of benefits do companies see with Atlassian? Do you have data to share about how companies like mine are seeing savings?...
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In the Jira Cloud new issue view, the dropdown for status transitions ordering logic is not impacted at all by the order of statuses in the status settings screen (Settings > Issues > Stat...
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**May 2025 Update: ITIL4 certification processes have moved to PeopleCert. https://atv.peoplecert.org/tool-vendor-accreditation/. As a result, our 2023 certification with P...
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Hi Community! A successful service management solution can’t work unless you have a solid team. In the spirit of Valentine’s day, name a current or former teammate who you appreciate and has been i...
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Hello Atlassian Community! My name is Calvin and I’m on the Customer One team at Atlassian. The team is focused on sharing Atlassian on Atlassian success stories! Coming here to share this ...
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Hi everyone, I’m Annie Lieu, a Product Manager focused on building integrated Confluence Cloud experiences across Atlassian’s products to help you work better together. Today, I am happy to annou...
