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Community resources
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Jira Service Management
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We’re excited to announce our latest event, Atlassian Presents: High Velocity ITSM. Join us in person on December 8 in London at indigo at The O2, or tune in to the global digital experience...
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Hi everyone, we are very excited to share the release of a new Premium and Enterprise feature in Jira Service Management help center called Topics. Topics allow admins to simplify the way end-users...
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Hi all, We recently launched a new feature that allows you to change the workflow (or issue type) of a request type. How does it work? This feature lets you change the underlying co...
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...omments and public replies between Teams messages and Jira Service Management Edit ticket fields and transition issues Approve/deny issues The chat feature is currently available to a...
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You can set the alerts responders field in OpsGenie based on an Insight custom field in Jira. Following the below steps you’ll be able to achieve that. Insight Custom Field Create a custom field ...
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...ake 10k agents publicly available by the end of the year. Shortly after that, we will offer a 10k - 20k EAP. Integrations and extensibility ”I would love to see improved i...
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Hi there! This article acts as a workaround for allowing Portal users (Customers) to change the issue Priority using "Jira Forms" (I highly recommend you to give the documentation a good read if yo...
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This workaround is meant to help JSM projects where it is necessary to pull someone mentioned in a text format from the description field into a user picker field, like the Reporter fi...
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...irst value: {{exists(webResponse.body.data.first)}} The smartvalue function exists() returns true if any content is returned for the webResponse.body.data.first smartvalue C...
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Note: This early access program is closed and this feature will be available to all customers mid-December 2022. New feature: change the issue type of a request type Hello everyone! We ...
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Commonly we need to notify certain people when new users are created in Jira. It’s possible to achieve it using WebHook and an automation rule, that will be detailed below. Creating an automation r...
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Summary The purpose of this article is to illustrate how to link multiple issues from different projects to one another using Automation. Scenario In this scenario we will be illustrating how t...
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This workaround is meant to help company-managed projects where it is necessary to block the view of a request type and, for information security reasons, make it visible only to the reporter and a s...
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Hello Community members! I'm Melissa, a member of Atlassian's ITSM Product Marketing team with an exciting opportunity for you to share your Jira Service Management story. We are loo...
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Commonly we find ourselves wanting to get some information out of a ticket summary to use that information for certain fields. This is commonly a difficult task to do when working on tickets specia...
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Hello there!! I'm a content marketing specialist at Isos Technology and wanted to share information about our webinar on Wednesday, September 28, 2022. Our panel of ITSM experts will di...
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When working on Jira Service Management, there might be time that your Agents are scattered all over the world, making them use different time zones and affecting how your SLA’s get assigned to them....
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When working with Automation, it’s common that when working with a Service Management project we encounter a problem that needs to be resolved in a non conventional way. Today I’m here to sho...
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We are excited to announce some important changes to the way issue counts are loaded in Jira Service Management. This change will help balance load for large scale projects, and identify inefficient ...
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When a ticket is Waiting for approval, all the Approvers can access the ticket, however, after its approval, only customers involved should have access to it (Reporter/ Request Participants or member...
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Hi everyone! This is Jehan from Jira Service Management Cloud with a new Feature Labs release. We are excited to "Default Request Types", a new feature that will ensure that issues no longer lose...
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Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lightn...
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For any team in Jira Service Management Queues are the mission control for the project. As an Agent this is where you categorise effort, make prioritisations decisions, and launch into action. As t...
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Hello everyone! We are excited to release a new capability on Jira Service Management which will enable project admins to add links to external resources on their Portal. The external resou...
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There are two steps to downgrade from Jira Service Management Standard to Jira Service Management Free. The process will take about five minutes to complete. 1. Remove agents so you have n...
