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Jira Service Desk
Questions
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Every time I create a new servicedesk, I have to create a new calendar with our business hours and the holidays. Is there a way to reuse the same calendar in different servicedesks SLA's?
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Hi; I'm Jörg from Hamburg, Germany! We will try the Service Desk after Installing Jira 6.2, and I have a question: How can I import a set of contacts to Service Desk, and how can I update...
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I want to be able to "group" issues, similar to creating Epics in Agile, to help organize ongoing maintenance requests under one Epic. I don't want to have to filter by component each time I go into ...
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When configuring the web portal is there a way to get line breaks inthe field help text? I'd like to provide a bulletted list of things for people to consider putting in the description when raising...
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I am using OnDemand JIRA & Service Desk and would like to see the email logs to see if certain emails are being sent. Is it possible to access the atlassian-jira-outgoingmail.log file if using a...
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In Service Desk I can click on 'My Requests' and it shows me my requests. Is it possible to view all requests from all users in the Service Desk? I know that I could go to the JIRA project and view...
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Hello, I'm a new user of Jira Service Desk and we're currently testing this product in order to replace Redmine and OTRS, and buy Jira. I need some help about the Service Desk. I set the mail ha...
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Our customer would like to receive a confirmation email when they create a Service Desk request using the customer portal. In the JIRA project of the Service Desk I have gone to Administration ->...
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We have been loading issues into JIRA Service Desk OnDemand for over a month now. I just started using the JIRA's Agile functionality for development project. Is there a way to move the service de...
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Concretely, I want to have the following: A "time to resolve" SLA that sets different goals for different priority issues. Higher priorities correspond to faster time to resolution. Priorities ar...
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I need to import over 2000 Zendesk tickets into Jira-ServiceDesk. The tickets need to include all the tickets comments and attachments. From documentation i have seen there is no built in Importer fo...
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I am trying to create a Service Desk Customer. I created a new user in JIRA which by default gets added to the 'users' group. The 'users' group by default belongs to the Service Desk Team project ...
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I am trying to create a report in Service Desk with 8 series but after creating 4 series the '+Add a series' button dissapears. Is there a limit of 4 series per report? Is there a possible work-aroun...
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I am trying to use DVCS to link a repository. It has linked other projects succesfully, and was synchronizing a particular reposotiry but stalled for a few hours after 1295 changesets. I stopped a...
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Hi, Have on demand and have changed the order of the buttons in the issue view window. (With opsbar-sequence). So, now I need Atlassian support help so we will get three visible transition butt...
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At the moment I have queues in our Service Desk that we are not using e.g. 'General IT support' and 'Faults & outages' and some others. I doubt that we will ever use them so I would like to delet...
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Does anyone knows what mechanism JIRA Service Desk uses to prevent the regular JIRA notification from firing? We have a setup that catches issues that are created from email, and adds the proper "C...
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Our customer would like to receive a confirmation email when they create a request using the customer portal. Is this possible? If so where would it be set up? Thanks.
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Hi! At translations.atlassian.comJIRA Service Desk translations are available till v1.2.0.2. If I translate strings to hungarian and upload the translation jar to v1.2.4 to our jira instance, the...
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We have a Service Desk for clients to use to create support requests. When they create a new request they go to the service desk, then they click on the request type that they want to use and it goes...
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Hello, We use Service Desk 1.2.0. We have a problem with the update 1.2.1. After this update, the reporter (Customer) email notifications not working. Can you help me ?
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Is it possible to move tickets between Service Desks?
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I want to give a user access to our Service Desk with the role basically that of 'Service Desk Customers', he should be able to create and modify tickets but thats all. I want him to only be able to ...
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Is it possible to view related KB Articles once the ticket has been created? It would be good for people on our service desk to be alerted to known issues etc. So when they are allocated a call, they...
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Can I set the permission where a customer A can see ticket created by customer B, but only if customer B is in the same group as customer A. Currently customer only can see tickets that's created b...
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