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Jira Service Management
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Hello everybody! Could someone guide me on how to share an issue with a member of the organisation so that he/she can access it even if he/she is not a JIRA agent? Thank you very much!
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HI, I am just trying to find out if I understand this correctly: On one of our Service Desk Portal, for the "Assign Issues" - the permission is granted to "Service Project Customer - Portal Acces...
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I have an object type in the assets manager with an attribute that refers to another object type. I would like the other object to appear in this attribute multiple times. In other words, I would lik...
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Hi all, Recently we have had more use cases for Organizations instead of Request Participants, e.g. always adding a specific set of users as Request Participants to specific issues, so we use Orga...
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in canned responses when I choose the issue reporter it bring up the full name of the user, I only want the first name to appear. Is there is a cut function or something to edit the variable? ...
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...s public or private?
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When a user posts a comment with an attachment, Jira sends the following text in the comment.body field: "body": "Can you see this image? !image.png|width=43,height=41!" Is there a way we can exclu...
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I was updating an object schema that was created beforehand and had tons of duplicates; this has been solved by marking an attribute as unique, so far so good. I had deleted before older asset...
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There is no available selection and for Synchronizing User and I am not sure where to set it. All the available roles (i.e. Object Schema Managers, Object Schema Users, etc.) on the S...
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When trying to install Jira Product Discovery, I am taking a technical error, and asked to retry later. No other information is displayed.
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Given: I need to have a Date and time (one field) field added to the request type and a form for this request type, in request type where I am supposed to add fields there is no option to add a fiel...
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Is there a way to add a workflow or create a workflow for a team-managed project in JIRA Service Pro
Is there a way to add a workflow or create a workflow for a team-managed project in JIRA Service Project?
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Hi, I need that all members of an org in a project be able to see all the information of all the tickets created for members of that org, I look and I found that they need to be request part...
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I have a few fields on the request type forms my customers can see. I would like these removed but do not know where to find the screen to remove these from. An example of what is visible to the cust...
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I want to automate a process. I have identical fields in Jira and JSM (ex: ProjectGrp, Program Manager, Engineering Lead, Security Lead, Budget Lead and Technical Lead). When an issue is created in J...
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I have one Service Desk set up that services a Main Client, and a Contractor to that client. Each are set up as their own Customer Organizations within the project Main Client Org Contractor Org ...
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É possivel fazer alguma automação como exemplo uma issue esta no Status X ou Prioridade X eu consiga enviar uma mensagem para o Announcement Banner para ficar publico aos usuários? mesmo que s...
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I'd like to temporarily disable the emoji react ticket creation workflow for a specific request channel. I can't change the emoji selection (make it something other than the ticket emoji), and I can'...
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To continue on working in the JIRA Service Managment Projects with first the most important permission or condition.  ...
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Trying to find a way to export a list of all the knowledge base articles we have in our Jira Service Management portal. There are hundreds, and managing them with no sorting and sub-category op...
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Hello, good afternoon team. I am kindly requesting your help, a week ago I setted up a security scheme in the 3 incidences, because there are 3 areas working on the same service table: Customer Servi...
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We are setting up a project in JSM to receive requests via e-mail from indirect customers. We deliver a service where we take care of questions surrounding a proces for our customers, so we do not ha...
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Is it possible to schedule a task to export issues in Jira to a CSV file format? I need to run a JQL to filter and export the result. It looks like it is possible in the cloud version but I'm looki...
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Hello, everyone Trying to create new customer through automation short name and email are set via variable But automation gives an error - it ask for Display name How set it if i dont have this ...
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We have Jira software implemented on our end and would likely to add Jira Service Management. Some questions are below: How would licensing affects both services, like the existing license i...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |