Hello everybody! Could someone guide me on how to share an issue with a member of the organisation so that he/she can access it even if he/she is not a JIRA agent? Thank you very much!
HI, I am just trying to find out if I understand this correctly: On one of our Service Desk Portal, for the "Assign Issues" - the permission is granted to "Service Project Customer - Portal Acces...
I have an object type in the assets manager with an attribute that refers to another object type. I would like the other object to appear in this attribute multiple times. In other words, I would lik...
Hi all, Recently we have had more use cases for Organizations instead of Request Participants, e.g. always adding a specific set of users as Request Participants to specific issues, so we use Orga...
in canned responses when I choose the issue reporter it bring up the full name of the user, I only want the first name to appear. Is there is a cut function or something to edit the variable? ...
...s public or private?
When a user posts a comment with an attachment, Jira sends the following text in the comment.body field: "body": "Can you see this image? !image.png|width=43,height=41!" Is there a way we can exclu...
I was updating an object schema that was created beforehand and had tons of duplicates; this has been solved by marking an attribute as unique, so far so good. I had deleted before older asset...
There is no available selection and for Synchronizing User and I am not sure where to set it. All the available roles (i.e. Object Schema Managers, Object Schema Users, etc.) on the S...
When trying to install Jira Product Discovery, I am taking a technical error, and asked to retry later. No other information is displayed.
Given: I need to have a Date and time (one field) field added to the request type and a form for this request type, in request type where I am supposed to add fields there is no option to add a fiel...
Is there a way to add a workflow or create a workflow for a team-managed project in JIRA Service Project?
Hi, I need that all members of an org in a project be able to see all the information of all the tickets created for members of that org, I look and I found that they need to be request part...
I have a few fields on the request type forms my customers can see. I would like these removed but do not know where to find the screen to remove these from. An example of what is visible to the cust...
I want to automate a process. I have identical fields in Jira and JSM (ex: ProjectGrp, Program Manager, Engineering Lead, Security Lead, Budget Lead and Technical Lead). When an issue is created in J...
I have one Service Desk set up that services a Main Client, and a Contractor to that client. Each are set up as their own Customer Organizations within the project Main Client Org Contractor Org ...
É possivel fazer alguma automação como exemplo uma issue esta no Status X ou Prioridade X eu consiga enviar uma mensagem para o Announcement Banner para ficar publico aos usuários? mesmo que s...
I'd like to temporarily disable the emoji react ticket creation workflow for a specific request channel. I can't change the emoji selection (make it something other than the ticket emoji), and I can'...
To continue on working in the JIRA Service Managment Projects with first the most important permission or condition.  ...
Trying to find a way to export a list of all the knowledge base articles we have in our Jira Service Management portal. There are hundreds, and managing them with no sorting and sub-category op...
Hello, good afternoon team. I am kindly requesting your help, a week ago I setted up a security scheme in the 3 incidences, because there are 3 areas working on the same service table: Customer Servi...
We are setting up a project in JSM to receive requests via e-mail from indirect customers. We deliver a service where we take care of questions surrounding a proces for our customers, so we do not ha...
Is it possible to schedule a task to export issues in Jira to a CSV file format? I need to run a JQL to filter and export the result. It looks like it is possible in the cloud version but I'm looki...
Hello, everyone Trying to create new customer through automation short name and email are set via variable But automation gives an error - it ask for Display name How set it if i dont have this ...
We have Jira software implemented on our end and would likely to add Jira Service Management. Some questions are below: How would licensing affects both services, like the existing license i...
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