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Jira Service Management
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I needed to balance the workload based on my team's skill set.
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Hi All, When Customers are trying to add Request Participants via the Customer Portal, the list isnt populating available users for them. eg. When i (as a User within Jira) start typing a nam...
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Hi All, I want to restrict the customers to dedicated projects. I have 2 different projects like Project A and Project B, and want to configure like below. customers who have the access to the por...
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Hello. I have a question. Is there any way you can put your Jira Service Management Project into maintenance mode? Like when the customers open the link to the site, it would show that the site is in...
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Good afternoon, how could you help us to know how we can eliminate the email signatures, because it does not fit correctly in the ticket. I hope I have made myself understood. I appreciate ...
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Hello, I managed to create a maintenance issue report form but I'd like to create fields with personalized options such as our list of vehicles so that the receiver can identify which vehicle has th...
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Tengo un proyecto de asistencia donde se reciben ticket de el area legal de la empresa y necesito que esos ticket se compartan automáticamente con una organización que ya tengo creada, y que todos lo...
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...he external customers. Is there a way, I can restrict which projects can be made public to external customers?
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When an user is assigned to a ticket which is still in open status, then the other users/project admins shouldn't be able to assign that user to another tickets. Is it possible to achieve this using ...
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I have created a "Printer Faults" request, based on the Service Request issue type. The request allows customers to log a ticket where they select a printer from a list of assets, and describe the fa...
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I am not able to update an ObjectAttributeValueBean after modifying a value with MutableObjectAttributeValueBean def objectServer_AttributeVertraulichkeit = objectFacade.loadObjectAttribute...
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I've got several rules that are suppose to trigger when an issue in my board is created- however after checking the audit logs I cannot see that they are getting triggered? I am manually creating th...
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Gostaria de adicionar novas colunas com base nos campos do formulário de Solicitações.
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My goal is to create a comfortable way to access the help center through my website. The problem is that I don't want my documentation to go public so I will not give anonymous access to KB a...
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Hello, I am using Jira Service Management in the Cloud, and I have encountered an issue with displaying additional information of an Asset field in the portal when it is included in a form. To prov...
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I have an existing Workflow .Which gets triggered on entering certain attributes . What i want is i want to add further more attributes on the Jira form .Based on those attributes selected only . The...
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How many users can I add in free trial
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Hello, I would like to know if it's possible to create a dynamic form on a single type of request I've try to create two forms and to link them both to the same request but i can just se...
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Hi community, We migrated jira service management projects from server to cloud. Only a few customers are migrated. And it seems like all organizations are migrated. But there isn't any cust...
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We are trying to create some forms with autocalculated fields that are shown at proforms, the problem is that the user can edit those fields and they shouldn't. Is there any workaround or way to sol...
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Hello Atlassian, I have two custom fields (Single Choice) the fields have almost the same correspondence with the exception of 10 options. One field is filled to customer (custom_field1) and o...
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I have many tickets in the queue with assignees but no action on the tickets. How can I track the time after a ticket is assignee to create a rule that after one day an automatic message is sent to ...
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I'm doing a forecast report to see if we can finish all remaining issues in Jira.
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Hi, What are the industry standard reports which most of the companies are using with respective to JSM. Please help me most of the companies are using what kind of reports. Thanks,
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Hi, After configuring Jira ITSM and commencing its usage, we granted Confluence guest access to several existing ITSM users. However, upon logging into the customer portal, they are encountering a s...
Atlassian Community Events
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| June 25, 2025 7:43 AM PDT | ||
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| June 5, 2025 5:37 AM PDT |