Community resources
Community resources
Community resources
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Jira Service Management
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Hello, we've been conducting implementation testing for an extended duration. We're utilizing the free plan, which accommodates up to 3 users. However, we've encountered a problem with generating Pro...
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I am working on our external customer comms and would like to know what others have found beneficial from a Customer Perspective... not we as a customer, but the people we service? Thanks! Sa...
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Hi, I want to find all Bug and Change Request issues that will breach within 30 minutes of SLA. I wrote the following query: Project = X AND "Bug" <= remaining(30m) OR "Change ...
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I am desperately trying to find some channel or partner contact within Atlassian. We are a 2.1 billion dollar solution provider and integrator. We are in love with the products and we wish to positio...
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Hi, What is the api call to get all the issues from Jira Service Desk Management, I have multiple Projects in Service Management so the API call should be project wise. I have tried the que...
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Hello, I have just started using JSM and am in the process of converting the old request templates from our current system into JSM. i was wondering is there is a way to create some agent only reques...
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Hola ¿Existe la manera de realizar buscadas avanzadas por medio de un campo Text Field (multi-line)?
Hola. Espero que se encuentren muy bien, ¿Existe alguna manera de realizar buscadas avanzadas por medio de un campo personalizado de tipo Text Field (multi-line)?
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I am working to create some filters for some of our larger customers that have multiple organizations that use JSM but do not live under one organization. When I filter down to project, status and on...
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We have a request from a segment of our project group within our company to integrate Jira Cloud with MS Teams. Since I am new to the Admin role in Jira, I have a few questions: Can this be “...
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Currently I'm trying to create an automated email that provides information overview regarding open issues. I've created a {{lookupIssue}} to filter the tickets. The lookup filter works and im able t...
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https://community.atlassian.com/t5/Automation-articles/Introducing-our-new-packaging-model-for-Jira-Cloud-Automation/ba-p/2446099 In today’s model, an automation rule that is configured to run in a ...
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I can't access JIRA/Confluence etc. after clearing cookies. After logging in, the page constantly refreshes.
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I received the below error after adding Jira Cloud to MS Teams. None of our tickets are loading. Error in the JQL Query: Expecting a field name but got 'order'. You must surround 'order' in quotatio...
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Hello , when my project 1 arrive to a In progress I create a task in project 2 automatically. When task is done from project 2 the status changed to under admin process in project 1 and...
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Hi, Two questions regarding linked objects in JSM Assets: 1. Why do inbound references show as duplicate? For example, Optimus UAV's in the screen shots below show as the actual quantity in parenth...
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I would like to know if there's a way to create make a group of work orders to reopen on a semester/yearly basis. My goal is to have orders that are complete/closed changed to open/reopen at a speci...
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Hi! When I am in request types, creating and adding fields for the request, I want to have a new field which is a paragraph type and add it into the Context fields Part of fields. I w...
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we want to use the email option from the issues. However, we would like the email subject to be optimized. Can you always add the same subject?
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How to import the attachments via csv files in Jira
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Even after correctly configuring the SNMP connection in the Discovery tool, it consistently fails to establish an SNMP connection to iDRAC9, displaying the error message, "IP Address is reachable but...
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Hi All I hope you have some insight on my next question. I have my Jira and Teams integrated to a channel - works well. But can you link a Jira ticket to a specific individual on teams. Scenario:...
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Given that my company have two JIRA projects, Project A (Incident) and Project B (Improvement). I have created an issue to report an incident in Project A for example; INC-001 and we also repor...
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Due to security aspects, in one project I do not want to allow users to add request participants. The participants will be added programmatically depending on other fields. I would like to hide the ...
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I am using a free standard version of Jira Service Management, and I have setup a Service Desk Project and teams with alert, escalation policies, and on-call schedules in Opsgenie. Opsgenie an...
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Hello, We have an anonymous portal, is it possible to allow attachments to be added without logging in? Either through addon, or changing some settings? I cannot seem to find an...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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