Jira Service Management

I was able to set the email address for the email channel for incoming service requests to an email on our  domain and it works fine, but when we respond or send back notifications, they all com...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi community, I need help with a doubt. Is possible add a "Status property" in my workflow to modify an issue transition only for admin user? for example, if the status is "Resolved" and I receive a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, my team and I provide IT support to clients from multiple companies for their use of our proprietary app and we use JSM to manage their requests. Both users and their supervisors contact us fo...

• cloud
• jira-service-management
• jira-service-management-cloud
• organization
• project-management

I have setup the SLA for my Project in JSM as per the screenshot below. But the SLA is not getting calculated. What could be the issue?

• cloud
• jira-service-management
• jira-service-management-cloud

How can i get webResponse.status when in audit logs show  Send web request Web request was sent, but timed out after 30 seconds on the remote host so the result is unknown (but most like...

• cloud
• jira-service-management
• jira-service-management-cloud

Greetings, I trust you're doing well. I'm currently seeking to integrate the JSM service desk API as a module for managing tickets on my Jira client within our website. However, we've encountered an...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey team! I wanted to share a small technical situation I'm facing and I could use a bit of help 😣. I've created a custom field called "Auxiliary Assignee" to record additional information about ti...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to setup Google Workspace user sync'ing. But ... "During a sync, we create accounts for new users and email them Atlassian account, product access, and login details. You can add a personal ...

• cloud
• jira-service-management
• jira-service-management-cloud
• provisioning
• user-directory

I am trying to create a JSM issue with Power Automate and then set values to a few fields in the issue. Creating the issue and setting component and a custom field value works fine. But I have not be...

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to create a rule where I can: 1. Pull data from an attached form in a ticket 2. Change the summary of the ticket using that data.   For example, an onboarding form has the nam...

• cloud
• jira-service-management
• jira-service-management-cloud

Currently, our team uses Jira Service Management (JSM) solely internally. Requests are submitted by customer service team reps on behalf of users experiencing issues.  I created a custom field ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, how  I do to customize the columns in portal request list ? and then, why in the column "status" of portal requests list appears the status of ticket and of request? I need filter the requ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,  I recently (today)  joined the Atlassian community and am excited to learn from this group.  I create a lot of tasks/ EPICS in JIRA and would love to hear from the experts on...

• cloud
• jira-service-management
• jira-service-management-cloud

How to find the Request ID or how to export it when an issue is exported. I tried exporting the issues using the request type name, but its shows some error Right now I'm using bulk exchang...

• cloud
• jira-service-management
• jira-service-management-cloud

message "We couldn't load your search criteria. Refresh the page to try again." Page loads with data... buy displays message?  Refresh and message reappears Not sure if getting correct data an...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm writing a script for a behavior in the creation of a ticket. This script reads the attributes of an Assets object and writes them to custom fields of the creation screan of the ticket, one of...

• assets
• behaviours
• groovy
• jira-service-desk-data-center
• jira-service-management
• +2 more tags...

Hello, reading a lot of documentation and trial&error sessions within a sandbox instance did help to get an answer to the following question:   I'd like to add customers to an organizatio...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm investigating how we can setup a MS team chat channel for our JSM project, using the Atlassian Assist app. For this, you need to define which Request Types can be used in your Teams chann...

• assist
• cloud
• jira-service-management
• jira-service-management-cloud
• ms-teams

Hi, I should disable 100 provisioned users. I would like to postaman via csv. Taking a cue from this article https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software-cloud
• user-management

I want to add Jira issue collector in my site and I am using angular . When i am running script in index.html file it is working but in component's html file the script is not working. I am not able ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, I've spent time checking all my settings since when a JSM Customer does a search I found that the Confluence articles were not being returned. Upon unlinking and linking the Knowledge base ...

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Hello, I am using Jira service management to create subtasks. When I add a comment to the subtask ticket, email should be sent to the "Request Participants" and when they reply on the ticket, their...

• jira-service-management
• unknown-hosting-type

Hello everyone. I have a problem to send mail if automation won't run correct. I need to send to initiator (a person who made the change) email.  The Send Mail Action returns: Send email Coul...

• asset-management
• automation
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, since we updated to LTS version Jira Management 5.12.5 we have problems with template comments when running inside a Citrix environment - any browser. When selecting new template entry in ...

• citrix
• data-center
• jira-service-management
• jira-service-management-data-center

■概要 サービス管理とソフトウェアをオートメーションを使って連携させようとした際にエラーがございます 具体的にやりたいこと 「サービス管理上でチケットを作成し、特定者（Aと称）担当に変更した際にソフトウェア上で新しいタスクが作成される」 ■再現手順 トリガー：問題が更新されました   条件を追加する: ・担当者割当て：担当者が「A」に変更された場合にのみトリガー起動 ...

• cloud
• jira-service-management
• jira-service-management-cloud