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Jira Service Management
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Which permission do you change to stop people from being able to create new customers?
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Olá pessoal, poderia me orientar como incluir a opção de Clonar ticket conforme imagem abaixo?
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HI. I`m using free plan of Jira service management without support ability. There is currently one e-mail address in suppression list. Everything is OK with this mail (it receives and sends emails...
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Hi, I'm trying to capture values from a custom field in the ticket and once ticket is created add those values to the Request Participant field. For testing purpose I'm using a registered user and ...
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hello friends, we have created Automation rules to create parent and child tickets. when child ticket is created, we have configure to generate email notification now the problem is -------...
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Hi Team, I'm not clear with Service Desk Agent system. Could you please explain what is Service Desk Agent ? Who are considered as Service Desk Agents ? Are all Jira users licensed and consi...
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In the service management queues, some users get a symbol to open the topic in sidebar (see picture) We tried several OS and Browsers, but it seems to be a user setting. Any idea, how to...
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I Have a Problem In Protocoll Contact with Customer, i have Many users which Shouldnt landed There with Notification - Email Adress this User are in Blocklist, but, in Project Settings, theres Almos...
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Dears, I would like to set restrictions on the value of a custom field, this field is visible in the customer portal and it is required, currently they can enter anything there and the ticket is cre...
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Is there anyway where we can send the data from Google Forms or Smart Forms or MS Forms directly to JIRA We basically need JIRA to be our Project Management tool but need the data to be automa...
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Upgraded my Confluence, and JIRA Server successfully this morning - both areas indicated the latest version I could go to (server 10 user - personal use). Started JSD - now "Jira Service Management"...
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Hi all, We're using JSM on cloud and exploring ScriptRunner to update 2 fields based on the selection on a cascading custom field. I started with this code in Script Console... // test to ...
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Hello, I am faced with a very interesting problem and wanted to turn to those who likely have worked with Atlassian products for longer than me. So basically, the long and the short is:...
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1. Customer creates ticket A. 2. Sarah submitted issue A. 3. To request help from another department, Sarah created Issue B from that department's project and linked it to Issue A. She and she desi...
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So my users send email to support@******.com for help Setup a new portal and we are getting the tickets but we also get a ticket for a "New lead" that appears to be sending an email that somehow is ...
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I have access to other projects, but everytime my admin gives me access to a service project, I am still unable to view the service project.
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Hi Atlassian Community Trying to log time on a Jira issue, the Tempo integration is having problems. The Subject field is flickering and the rest of the popup box is unusable. I can add time ...
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Hi there, I have an automation that extracts users in Assets who has a contract end date within 7 days. I want to send an email to each persons manager to say they are due to end. So if I have 5 p...
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I am starting to build a POC for the assets discovery tool to upload directly to the cloud (mix of agent and agentless) There are whitepapers out there that guide. Does anyone kno...
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I have a personal task board that I use to help me prioritize my tasks and I'm attempting to setup an automation that will clone my tickets from another project that meet certain criteria. My query w...
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We've acquired a small company and would to add their cloud based JIRA projects/tickets to our cloud based instance. I've look through the Atlassian community and I see that there appear to marketpl...
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Hi, there is a problem with search on servicedesk portal, help me please. i open my requests tab and i want to find task by content from description field but search doesn't work, search for requests...
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How do i merge same issue to view as one ticket ,
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Hello, My team uses the original estimate and remaining estimate fields but when we export in .csv and save to .xls it converts the minutes, hours, days and weeks into seconds. How can we conf...
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Hello, Our organization is looking to integrate Comm100 chat bot to our Jira Service Management (Data Center) instance. This will be a one way incoming connection since we only ...
Atlassian Community Events
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| June 25, 2025 7:43 AM PDT | ||
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| June 18, 2025 4:57 PM PDT | ||
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| June 5, 2025 5:37 AM PDT |