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Domain Migration (agilecraft.com to jiraalign.com): Impacts on agilecraft.com links

Between July 31st and October 16th customer Jira Align sites can be accessed utilizing either the agilecraft.com or the jiraalign.com domain.  Both domains will contain the same userbase and database but will have unique authentication cookies for access.  This means that if a user was logged into the jiraalign.com domain (https://customer.jiraalign.com) and clicked an agilecraft.com domain (https://customer.agilecraft.com) link from an Excel sheet, notification email, or Jira weblink they would have to reauthenticate on the agilecraft.com domain to access the intended URL. 

The following sections provide additional information on the changes to Jira weblinks and notification email links.

Jira Weblinks Changes:

  • Weblinks are set in Jira based on the site URL configured under Jira Align Admin > Platform > Security > Server Name

Server Name.png

  • The domain of the Server Name URL will update from agilecraft.com to jiraalign.com the first time a Super Admin role user manually logs into the site using the jiraalign.com site domain (username and password not SSO) or can be changed manually.  The Server Name will flip flop between agilecraft.com and jiraalign.com as Super Admin role users login through either domain.
  • Once the Server Name is updated, as work items are updated in Jira Align they will change the weblink in Jira from the agilecraft.com domain to the jiraalign.com domain
  • The Jira Align team will be adding new functionality to change these weblink's in mass in an upcoming release. In the mean time we are able to configure an agilecraft.com to jiraalign.com redirect on request. 

Notification Email Work Item link Changes:

  • The domain of the work item links from notification emails will be based on the URL set under Jira Align Admin > Platform > Security > Server Name
  • The domain of the Server Name URL will update from agilecraft.com to jiraalign.com the first time a Super Admin role user manually logs into the site (username and password not SSO) or can be changed manually
  • If needed the Jira Align team can enable an agilecraft.com to jiraalign.com URL redirect to account for any existing work item link

3 comments

@Tim Keyes imgur image. If you could update please. Thanks!

Tim Keyes Atlassian Team Aug 10, 2020

Hi @Karalee Kikiros

Can you please check now.  I should be able to host all of my images on the Community itself now.

I will go back through and update the other connector articles over the next week or two.


Cheers!
Tim

Like Karalee Kikiros likes this

Perfect! Our NSFW blocking policy thanks you ;)

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