How to disable sending notifications to the whole organization, with some exceptions?
I have imported the emails of all of my organization members into the "Organization" client, but now everyone in that organization is receiving the emails from the opened tickets, which is not supposed to happen. I see that in all of my forms, I see a "Share with" field that supposedly makes this behavior happen, it's mandatory and defaults to "Share with <my_org>". How to remove that from my forms? I want that only the author (and others involved in the ticket) and the maintainers who will respond to that issue to receive the notification. No one else. I want to remove it to prevent users to no seeing this field and doing the unwanted behavior.
If I cannot remove that field, how can I do to make it defaults to "Nobody"?
1 answer
1 accepted
Hi Thiago - Welcome to the Atlassian Community!
You need to disable the option on the project for sending emails to the Organization.
Go to Project Settings > Notifications > Customer Notifications
Disable the one for Organization added.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.