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Creating a board with only subtasks
I am running customer site deployments in a single Jira project. I have introduced the following hierarchy: Epic: Site (for example: Factory A in Brazil) Task: Factory Line X Factory Line Y Factory Line Z Subtask: Mechanical Installation (Installation subtask type) Network Integration (Network subtask type) Model…
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Board Calendar View Settings Not Saved
Hi, Like this post here two years ago: Is there no way to save the settings set here? Because whenever you leave the calendar view and come back, it will go back to the default view (i.e., 5-day view & Sunday being the first day of the week) which is quite not user friendly.
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Is there a way to copy a user story with Zephyr to another instance of Jira
I am trying to copy all my user stories, with their attached bug reports, tests cases, and test executions(with Zephyr) from my school's Jira (which they eventually expire) on to the my Personal Cloud Jira I have on Atlassian. I would like to actually copy them, with the bug reports, test cases and test execution…
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Is there a way to display the work type name in the work item details view?
Is there a way to display the work type name (formerly called the issue type) as a field in the work item details view—the screen users see when they open a work item? I’m not looking to add it to the create or edit screen. I’d like users to be able to see the work type name in the details area, alongside other fields. I…
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Urgent – Unable to access Jira and Confluence – PROPEACE
Hello Atlassian Support Team, I am contacting you because I am currently unable to access my Atlassian workspace, including both Jira and Confluence, which we use to manage our software development project called PROPEACE. Here are the details associated with our account: Project name: PROPEACE Expected Atlassian site :…
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Trying to display by epic instead of status in company-managed space
I would like my board to display each epic but I am unable to change the swimlane view - how can I show each epic? I did select group by epic but only status displays.
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copy a user story with Zephyr to another instance of
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How can I provide access to a user after accidentally Denying them access previously?
Hi, We have a user that when I attempt to invite them to Jira/Confluence we receive this message The user currently does not exist in our list of users. What can we do to provide them with access? Sequence of events. That user previously had access. They lost their access due to inactivity (I think we suspended them) They…
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Only show unread keeps turning itself off
This started happening yesterday. The "Only show unread" marker toggles itself off on every page load. It doesn't stay on any more and remember it like it used to. It's like this on every page load and even within the page, it doesn't remember any more.
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Jira process and setup for small teams (<10 people)
Hi all - I’m Head of Delivery at a small company and I’m looking for advice on where to tighten up our Jira configuration and team process without burying a small team in overhead. Background on our team and setup is at the bottom. The problem The team is used to working together informally (Slack requests, picking things…
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How to tag to the respective employee in the jira
We are unable to tag the employees instead of requestor.
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New Jira Free site stuck on "database is taking a little longer than usual to sync", my account has
I created a new Jira Free site today at about 1:40 PM ET on October 13, 2026. During first-time setup I chose the Project management template and named my first space. Since then, Jira shows only this message: "You're almost there. It looks like our database is taking a little longer than usual to sync up. Wait a few…
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Sprint change for Issue ticket report
We need to track the history of changes made to the Sprint / Fix Version field for a filtered list of Jira tickets. The purpose is to understand how the Sprint / Fix Version has changed over time and to report on these changes to Anil Sir as he has asked for this report. We are looking for a report containing the following…
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Jira Service Account - accessing Custom Fields - /rest/api/3/field
Hello, I'm using the API call with a service account: https://api.atlassian.com/ex/jira/<could_site_id>/rest/api/3/field When accessed through Service Account token, it returns 55 fields (5.82KB JSON response), I didn't check them all, but seems these are the system fields. The same API, with my personal token:…
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User that cannot reset password or receive invite
I have a user that had an account left the company and came back, since then he cannot get into Jira. I have tried to remove his old account, invite him back nothing works. He has worked with out IT department to see if the emails were blocked they are not. Please help.
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Why are Time tracking, User Workload & Version Workload reports being retired?
Wondering why these are being retired and what I can use to get the same insights?
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Why are Version Report, Release Burndown, and Epic Burndown being retired?
All 3 reports I regularly use. The most frustrating part about all of this is that there is seemingly no alternative being added as a replacement. Not a better version, not the same version, but simply nothing. If there truly are going to be replacements/alternatives, I would love to be made aware of this, as I will end up…
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Recuperar arquivo / Projeto - Recover my project
Preciso recuperar meu projeto e não estou encontrando em nenhum local. Fiquei alguns meses sem acessar. EN: I need to recover my project, but I can't find it anywhere. I haven't accessed it for a few months.
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How I can raise support ticket with jira team?
I need help raising a support ticket with the Jira development/engineering team. We currently have a company set up in Jira and would like to create a new company and migrate all existing data from the current one to the new one without losing any information. Could you please confirm whether this is possible and advise on…
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Get list of all archived issues in Jira Cloud ?
Hi, We have recently migrated to Cloud. And for a specific work, I need to get the list of all archived issues with their issue type and status from my instance. At least for a specific set of projects. I tried using scriptrunner, but haven't been successful. Is there any way this can be obtained in Cloud ? This was…
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Jira Automation - No actions performed
Hi, I'm trying to build an automation that sends emails to email addresses contained in a specific custom field whenever I choose "Yes" in another custom field. Field name containing the email addresses (separated by ";"): Key Client Contacts Field Name containing the "Yes" trigger: "Internal Sign-off"…
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Timeline View: Can no longer clear or change sprints, or the ability to select multiple stories
With the recent rollout, I’ve noticed that the ability to update or clear a story’s sprint assignment has been removed from the Timeline view. The options no longer appear in the three-dot menu next to a story. Additionally, the checkboxes for selecting multiple stories are no longer available, which makes it impossible to…
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Hide form value
Hi, can you recommend any extension or feature that hides the value of a field in a submitted form? *It might be a paid service – it would be great if it included a tutorial or a video showing how it works I want to achieve something like this: 1. The user submits a form (it contains several fields) 2. The automation…
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Tracking downstream dependencies of Jira fields, how are you approaching this?
Hi Champions, I'm working on a Jira field governance challenge and curious how others are tackling it. The problem: when I want to modify or deprecate a Jira field (e.g., rename a value, change the field type, or remove it entirely), I can easily see where it's used, which projects have it on their screens or schemes. That…
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I am able to access videos in Jira essentials course. Please help
I am unable to access videos in Jira essentials course. Please help