I created a new Jira Free site today at about 1:40 PM ET on October 13, 2026. During first-time setup I chose the Project management template and named my first space. Since then, Jira shows only this message:
"You're almost there. It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again."
What I have checked:
- I have retried many times over about 40 minutes, including in a new private window.
- The error page URL is on id.atlassian.com/join/user-access and redirects to forwardmotionadvisors.atlassian.net.
- In admin.atlassian.com, Jira appears under App URLs on the Free plan (forwardmotionadvisors.atlassian.net/jira), so the site and product exist.
- In the same admin console, my organization shows 0 total users, 0 active users and 0 organization admins, including my own account, which created the site.
- I have not invited anyone, verified a domain, or created any duplicate sites or products.
- I cannot raise a support request, because I am on the Free plan and the support form's URL check says it cannot find my Cloud URL.
Site: forwardmotionadvisors.atlassian.net
It looks like the site and Jira product were created, but my account was never given a user or admin record. Has anyone seen provisioning stall at this step, and is there anything I can do on my side? If someone from Atlassian can check the site, I would appreciate it.
