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How Do You Design Jira Workflows for Complex Software Development Projects?
What is your approach to designing Jira workflows that support code reviews, QA testing, approvals, and production releases without adding unnecessary steps? Do you use separate workflows for different issue types or a common workflow across teams? I’m also interested in how teams structure workflows to improve visibility,…
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Should "fix version" be renamed to "release"?
It is a bit confusing when the same thing has two different names. In most cases we are not fixing anything, we just want to release a new thing. "fix version" sounds like a legacy thing back when Jira was for SW development only. What do you guys think? Should we make a suggestion for a rename, or at least an option to…
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What is the smartvalue for "original estimate" or any time estimate in lookupissues in eJira ?
I have tried below values and none of them fetch the data. {{issue.timetracking.originalEstimate}} {{issue.timeoriginalestimate}} {{Original Estimate}} {{timetracking.originalEstimate}} {{issue.timetracking.originalEstimateissue.timetracking.originalEstimateSeconds}}
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Custom Field cleanup whilst retaining the field data
Hi there! I'm the administrator of a Jira Cloud environment that was migrated from Server to Cloud a couple of years ago, and existed for a few years before that. There is a lot of custom field sprawl (1,111 fields) that our Site Optimiser has found are unused - I reckon I can "clean out" about half of these as they're…
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At what point do custom fields become a performance or maintenance problem?
Hello everyone, I've seen Jira instances ranging from fewer than 100 custom fields to several thousand. I understand that excessive custom fields can affect administration and potentially impact indexing and search performance, but I'm curious about practical experience. Have you reached a point where custom fields became…
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[EazyBi] How to count tickets first entering High/Critical/Urgent priority in eazyBI
I would like to create a measure that captures the number of tickets that entered a High, Critical, or Urgent priority within a specified time period and are still currently in one of those priorities. A ticket can enter these priorities either by: being created with a High/Critical/Urgent priority, or being transitioned…
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Jira add-in for Outlook: unable to type in the Description field
Is anyone else seeing this? In the Jira add-in for Outlook, I can’t type in the Description field. The characters show up as I type but disappear almost immediately. Pasting text into the field still works sometimes. This started in the last couple of days.
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Disabling New Jira Board Scrolling change to scroll individual columns
When I started Jira today it gave message about new scrolling changes. How do I put the scrolling back to the way it was. I find this impossible to use. I want to scroll the whole page as before. edit: I found the setting to put it back. Would have been nice to tell this in the comment saying it was changed. When board is…
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Jira Cloud: treat the due date as inclusive on the board
We use a team-managed software project in Jira Cloud. When a task's due date is today, its board card already shows the red overdue warning. We need the deadline to include the entire due day. For example, a task due on 13 October should become overdue on 14 October, not on 13 October. Is there a supported setting to…
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Jira Service Account - accessing Custom Fields - /rest/api/3/field
Hello, I'm using the API call with a service account: https://api.atlassian.com/ex/jira/<could_site_id>/rest/api/3/field When accessed through Service Account token, it returns 55 fields (5.82KB JSON response), I didn't check them all, but seems these are the system fields. The same API, with my personal token:…
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Forge Teamwork Graph Preview: Issue-to-PR discovery and data egress for an external SaaS
Hello Atlassian Developer Support, We are evaluating a read-only integration between our external multi-tenant SaaS, Engineering System Model (ESM), and development relationships already indexed by Jira through the standard GitHub for Jira integration. The Teamwork Graph Consumption API entered Preview on October 15, 2026.…
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How can I provide access to a user after accidentally Denying them access previously?
Hi, We have a user that when I attempt to invite them to Jira/Confluence we receive this message The user currently does not exist in our list of users. What can we do to provide them with access? Sequence of events. That user previously had access. They lost their access due to inactivity (I think we suspended them) They…
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Board Calendar View Settings Not Saved
Hi, Like this post here two years ago: Is there no way to save the settings set here? Because whenever you leave the calendar view and come back, it will go back to the default view (i.e., 5-day view & Sunday being the first day of the week) which is quite not user friendly.
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Jira Rest Api Cloud - Unable to get results from Filter shared to a Group
Hi, I want to use REST API to get the filtered issues from the saved filter JQL (im using a servce account). The filter View is shared to a specific Jira Group. The service account is part of that Group. The Group has admin permission on the project. but i got not results… I use this base URL :…
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Urgent: Unable to Update Payment Information – Former Billing Admin No Longer with Company
We are experiencing this exact issue at Revuud. Our former billing administrator left the company several years ago, and their email account is no longer accessible. I have access to our Jira subscription and Atlassian administration, but I cannot update our payment information or assign myself billing administrator…
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how to practice for the exam for free
Hello! I am new in Jira and would like to prepare for Managing Jira Projects for Cloud certification. Is there a possibility to practice Jira for free, cause I still do not have a license for it?
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JQL No Longer Working
Hello, I have a JQL in two of my automations that I have not recently updated but is now not working correctly. The JQL was set to bold the summary and hyperlink the RCM key as shown below but is now spelling out the JQL in email notifications rather than setting it properly: What am I missing?
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Using Jira as a 1-to-2 person company
How can I best use Jira as a small business? I'm the owner and don't have any employees, but may hire someone on a 1099 basis. What do you suggest?
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Scam email from info@e.atlassian.com address?
Got this email, as the styling was broken and it came from Bitbucket Cloud instead of Bitbucket as before. Also all emails regarding Bitbucket I have received since the buyout has the Atlassian subject - is this a legitimate email or is this domain now for phishing?
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If we are cloning complete vm in new azure infra and all apps are cloned and later we apply license
If we are cloning complete VM in new azure infra and all apps bamboo bitucket jira confluence cloned along with VM.and later we apply license will data be corrupted?
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How do you prepare change management evidence from Jira for auditors (ISO 27001 / SOC 2 / DORA)?
When our auditors ask for change management evidence (e.g. "show me the full history for these 20 changes from the audit period"), we end up manually collecting screenshots and CSV exports from Jira — ticket history, status transitions, approvals, who did what and when. It takes days and feels error-prone. How does your…
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How can we report true last login dates in Jira when "Last Seen" only tracks edits, not views?
Hi Community folks, Hope everyone is doing well! I have a quick question regarding the "Last Seen" date in Atlassian Administration (User Management). When checking a user's profile, there is a "Last Seen" date shown for each product. However, while doing a license cleanup, I noticed that this date only seems to update…
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Only show unread keeps turning itself off
This started happening yesterday. The "Only show unread" marker toggles itself off on every page load. It doesn't stay on any more and remember it like it used to. It's like this on every page load and even within the page, it doesn't remember any more.
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I am unable to assign JIRA on my name
Can you please check and aissgn this JIRA https://clarivate.atlassian.net/browse/RELEASES-11796 on my name.
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Story icon [appears blue]
Hello, Could you please advise how to change the Story icon? On all boards except one, Stories are displayed with the usual green icon. However, on one board, the icon appears blue and looks similar to the Task icon. Could you please clarify how I can restore the standard green Story icon on that board? Thank you in…