Top

I have raised a support ticket CA-509065 for which I need faster suppport

• Question
• sourcetree

Hi, we're using Service desk project called SUPPORT and create linked issues to an Jira Software project called APP if a issue is confirmed. The linked issue is linked with "is caused by". After cl...

• Question
• close
• comment
• issue-link
• jira
• jira-service-desk

Hello, i want to reproduce a transition from an older version of jira v6.2.3 to a 7.4.1 but i cannot because the project role "users" is not selectable anymore. when i click on the option assigne th...

• Question
• jira-core
• jira-core-server
• server

Hello, I am a new Jira user and I am trying to understand how it works. When I open the agents' portal (as in the image below), I see all the requests from my customers with relevant information in...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• request-type

Hi Is possible that jira copy  the issue automaticly?? Issue created one time, but 4 copy of this same issue created Simultaneously and now not exist 4 copy of this issue!! originally 4 c...

• Question
• jira

Hi, We use JIRA for change request(issue type =Change) and have a separate workflow configured. Wondering can we restrict people editing Description field after its been approved (one of the status ...

• Question
• jira

...atches: Service Request IF: Comment: Public IF: User: Customer THEN: Transition issue to In Progress The When and If parts work, the Then part returns an exclemation mark. I can't seem to find a w...

• Question
• jira-service-desk

Hey there, we are currently setting up a new telephone software (nFon) for our Service Desk team. nFon is able to record a message from a customer and send it as an attached .wav file to our help de...

• Question
• attachment
• email
• jira
• jira-server
• jira-service-desk
• +2 more tags...

We've apparently created 2 work spaces for holycorn5  and holycorn for the same mail address,  but've paid only for the account holycorn. How is it possible to transfer informatio...

• Question
• confluence

Please help me to get my payment details for this account

• Question
• bitbucket

Hi, multiple times a day I get the notification that the application links health check failed. When browsing to the support tools section the error shows, but when visiting the application lin...

• Question
• jira
• jira-software
• jira-software-server
• server

Cuando accedo a idiomas compatibles y pulso sobre: Cambiar el idioma predeterminado, me dice:  No se pudieron guardar los cambios. Vuelva a intentarlo.   NO PUEDO CAMBIARLO!!!

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• language-es

...ira --http-port 2990 --server 0.0.0.0 --jvmargs -Xmx2024M -DskipAllPrompts=true A huge amount of dependencies are downloaded every time it runs, it lasts for approximately 5 minutes or so, other c...

• Question
• atl-dev
• dependency
• docker
• jira

Hi, I have my all documents(.doc) with having images are in Sharepoint, I am looking to migrate to confluence. I need to have some idea, as I do have huge number of documents needs to be migra...

• Question
• confluence

Hi  I recently installed Jira Cloud version for our company. I was told that reporting is easy. However, getting custom reports seems to be a problem.  Can somebody please tell/show me ...

• Question
• cloud
• jira
• jira-cloud

After a restart, almost every project and user avatars failed to show on my Jira Server. Tried solution in: https://confluence.atlassian.com/jirakb/custom-avatars-missing-after-a-jira-application-g...

• Question
• jira-software

Hello,  I want to hide specific issue types for any project using js in  "issue type" dropdown, so the user won't be able to create issue of my type (it can be generated only automatically...

• Question
• hide
• issue-type
• javascript
• jira

Hey, we already use JIRA Service Desk and are happy with it. But there is one thing, that is very common for us, but we don't find any information about it in the tool. Is it possible to speci...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have .net solution having multiple projects, I want that if any commit done on Properties folder of all the project, bamboo should not trigger build. I tried available solutions in forum but not w...

• Question
• bamboo

Hi I would like to use the Jira 'Version Report' to predict the release date for a specific version, but since I don't have a velocity (we just moved to using Story points, but it could also be beca...

• Question
• developer
• jira
• jira-software

Hello, Is it possible to estimate amount of time and track time using TimeSheet plugin and Agile boards? I cannot find Log Time or Time Tracking when setting up a Agile board.

• Question
• cloud
• jira
• jira-cloud

I can't remember the login name(or email) for an account. Sadly it used my favorite user name. Since bitbucket's account is merged into atlassian account, I can't login use single username. I c...

• Question
• bitbucket

Hi,  I have set up Confluence and started drafting my knowledge base but i cant seem to link it back to my project.  On my project it has "Knowledge base" and then just says "Search for a...

• Question
• jira-service-desk

Hi, we have created the user based on Core id. But SSO ping created duplicate user id based on Email id. we are trying to delete that duplicate one and modify existing one with mail id. We are tryi...

• Question
• cloud
• confluence
• confluence-cloud

Hello, We are having a Jira version 6.4 and a project having issues   215000. We have created a Issue Security Scheme - with one level - for a specific role. After creating scheme, when ...

• Question
• jira
• jira-server
• server