BitBucket Mail Configuration error

[Roman Collyer]

I've configured mail on the portal:

hostname: mail.mycompany.com

port: 25

usr/pass blank

protocol SMTP

email from bitbucket@mycompany.com

When I send myself an email - roman@mycompany.com, I get the following:

"Sending mail failed. Please verify the mail server configuration and check the logs for details"

Checking the logs, I get this:

2018-11-28 11:58:34,865 ERROR [http-nio-7990-exec-7] roman @FFVGAMx718x60809x0 1soye3t 10.161.81.103 "POST /admin/mail-server HTTP/1.1" bitbucket.mail-log Sending mail failed. Please verify the mail server configuration and check the logs for details; recipient: roman@mycompany.com; subject: Dev Bitbucket - Test email for your SMTP configuration
org.springframework.mail.MailSendException: Failed messages: javax.mail.SendFailedException: Invalid Addresses;
 nested exception is:
 com.sun.mail.smtp.SMTPAddressFailedException: 450 4.7.1 <roman@mycompany.com>: Recipient address rejected: SPF-Result=localhost: 'SERVFAIL' error on DNS 'TXT' lookup of 'localhost'

at org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:474)
 at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:345)
 at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:362)
 at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:350)
 at com.atlassian.stash.internal.mail.MailServiceImpl.sendMessageSynchronously(MailServiceImpl.java:279)
 at com.atlassian.stash.internal.mail.MailServiceImpl.sendTest(MailServiceImpl.java:251)
 at com.atlassian.stash.internal.web.admin.MailServerConfigurationController.testSettings(MailServerConfigurationController.java:108)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.stash.internal.spring.security.StashAuthenticationFilter.doFilter(StashAuthenticationFilter.java:83)
 at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:112)
 at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75)
 at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
 at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
 at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:69)
 at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:109)
 at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
 at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:38)
 at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:90)
 at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:73)
 at com.atlassian.stash.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:89)
 at com.atlassian.stash.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.lang.Thread.run(Thread.java:745)
 ... 282 frames trimmed
2018-11-28 11:58:34,865 INFO [http-nio-7990-exec-7] roman.collyer @FFVGAMx718x60809x0 1soye3t 10.161.81.103 "POST /admin/mail-server HTTP/1.1" bitbucket.mail-log 3 messages sent: 0 successful, 3 failed

It appears that the error is within this line: 

'SERVFAIL' error on DNS 'TXT' lookup of 'localhost'

I've looked for potential bitbucket references to localhost, but for some reason it's querying itself for a place to send mail?

Anyway, telnet to bitbucketip port 25 works ok, and I get mail back.

I also have a confluence server that works ok with mail. Hosts file has both 127.0.0.1 localhost bitbucket etc as well as the bitbucketip, but still no go.

Thanks

[Edwin Kyalangalilwa · Accepted solution]

Hi @Roman Collyer,

You have to update your SPF record to be mycompany.com. It seems to be resolving to localhost and that rejects emails sent to @mycompany.com