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Cancellation Request for Inaccessible Account

Samantha Govender
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 19, 2026

Hi there,

I previously subscribed to Trello using my work email, which has since been deactivated as we’ve moved to new email addresses. Unfortunately, I no longer have access to the account, but the subscription is still being billed.

Could you please assist with cancelling the subscription?

Thank you in advance.

1 answer

0 votes
Luciana Munhoz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 22, 2026

Hi Samantha,

Welcome to the community! I have open a ticket for you so it can be investigate further. You'll get a notification by email.

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