Hello Atlassian Support Team, I am contacting you regarding our Jira instance: https://kedge-cleverage.atlassian.net/ Our former Atlassian partner has confirmed that their management account no lo...
I'm the admin of a free board with 9 users (3 admin including myself and 6 members). An additional user is requesting to join, but I am unable to accept their request. My understand is that free boa...
On 3rd February, when the sprint was started, the status of all related stories and subtasks changed automatically. We are using Jira Premium. We have verified the following: ...
Picture the Sprint Retro. Someone asks: “So… why didn’t we finish what we committed to?” Someone else replies: “Because things happened.” And then the room goes quiet while everyone collectivel...
Many Jira workflows look great on paper. Tasks are defined, statuses are clear, and responsibilities seem well distributed. But in real work, things can often go wrong: Steps get skipped. ...
Every legal request in the company starts in Jira. A colleague asks for a contract review. Another uploads a draft and waits for approval. The legal team discusses changes and decisions in Jira c...
Hi Atlassian Community! 👋 Assess risk at the issue level - your way. Risk Management: Risk Scoring, Reports & Custom Formulas lets you calculate, visualize, and report on risk direct...
I set up an email channel to turn email messages into requests. The email adresss used for the channel ist xyz@beispiel.com. I works fine, but in each request now, xyz@beispiel.com is added as r...
Hello everyone, My name is Soumitra Dutta an entrepreneur, Author & photographer and I’m looking for advice on improving Jira workflow automation to boost productivity. I’m particularly interes...
Every time I link a Figma link get a 'Design not found' error - 'Design could not be linked because it was not found in Figma. Please check the URL and try again.' - I have full access - Jira is a...
Hello, I’m currently trying to set up and use the API integration for Jira Service Management Cloud as documented here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api...
I've got a custom field of type 'Labels' which is used across several different projects. On the Issue View page the values/labels are hyperlinks - which take the user to a JQL results page with JQL...
Hi team, How can I reference a public users email address which is an automatic mandatory field in forms when the user doesn't have a Jira account, in an automation? When public user su...
Dear Bitbucket Support Team, I am writing to report an issue regarding email notifications from Bitbucket. Since February 5th, 2026, I have stopped receiving all automated emails (mentions, PR updat...
I am starting to use Jira Work Management and business spaces. However... The menu bar across the top of the board (the detault view) contains many options that I do NOT want users to see or acces...
Hello Atlassian Community, I’m trying to connect Rovo to Slack for our Atlassian organization, but I’m blocked during the onboarding with the following error: HTTP error! status: 40...
Hello, is there a way to disable these boxes in a reaction? I find them very annoying and hindering. Thank you!
Jira teams spend significant time creating tickets, reviewing service requests, planning sprints, and preparing release updates. Smart AI for Jira helps reduce manual work and lets teams focus on del...
Eu era administrador de um quadro do Trello. Excluí minha conta por engano e o quadro permaneceu ativo. Recriei a conta, mas não tenho mais permissão de administrador e não existe outro administrador...
Hello everyone, I noticed that a Groovy script is causing errors. Until now, I have been using issue.get(‘customfield_11802’)?.get(null)?.optionId == 15017. No signature of method: ja...
I have a problem where for a specific project (space) Admin Users & I are unable to change the issue work type directly. It is possible to use 'Move Issue' and edit the work type but it cannot b...
AI Ticket Analysis for Jira Service Management helps teams analyze large volumes of service requests quickly and clearly, without reviewing tickets one by one. Smart AI for Jira introduces Smart AI...
HI Team, We have configured an email handler in Jira Software to create tickets from an email inbox (kbb.jira@mediamint.com). Both the email server and the email handler have been set up und...
HI. Will our information also be backed up if we use the free version of Trello?
Hi, Is there a way to search a user in the Asset Module that returns all assets assigned to that users, without having to go through each support hardware type ?
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