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rovo slack agent

Mario
April 1, 2026

Hi Community

A bit of a interesting error message when Rovo attempting to Raise a request when prompted it used to work before

Create JSM request button pops up but right after ticket seems not be created and get this error message after:

Tool output data:
Failed to invoke action. Errors: [{message=The request type associated with this email account has validation rules applied to one of the fields. You can either create a new request type for this email account or remove validation from the field. Please provide a valid value for field 'What is your question?', statusCode=400, extensions={errorType=DOWNSTREAM_INVALID_INPUT, errorCategory=CLIENT, retryable=false, statusCode=400}}]

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