Our service desk project is linked to a confluence space. If a customer is searching for a topic he is seeing the solutions from the knowledge base as expected. If the customer is clicking on the l...
Hi there! I found two ways how to integrate Jira Server Project with Slack to get an update notifications in dedicated Slack channel. Who knows what is the difference between them? It's seems like...
Hi, is there a way the kanban board to be sorted by the task? This will make it much easier to see the task and the sub-tasks below accumulated. At the moment, the kanban columns are sorted ...
I created workflow and added workflow scheme but I can't associate with project. I need active workflow but I don't know How to do it with this problem.
Hi all! I am struggling with bulk import of subtasks from .csv in next-gen project. I created the file but I am getting errors due to parent ID (which should be correct and referring to the ID of the...
Issues created by mail handler are not getting the default priority from the project's priority scheme but instead they get the default priority from the default priority scheme. The mail handler is...
Created account on Trello.com and selected "Login with Microsoft account", which it turns out creates an Atlassian account. Ok. Just found out there is a Mac desktop app; downloaded it but can't fig...
Currently we have having an issue where we cannot reindex through the application on Jira DC. We run into this error The 'Lock Jira and rebuild index' option is unavailable while other indexing...
Hello, The default language of our Jira instance is German, the default language of the Service Desk project is English (UK). We conduct our support completely in English and therefore outgoing mess...
Hi, I would like to integrate Outlook with JIRA. I know there are some plugins but I am looking to do this through the email handler. I tested it with googlemail, which is working fine. I did ...
Hi everyone, We have a Jira installed on AWS and plan to go to cloud. We hve 500 users and near 50 projects. Do you have avec feedbacks of how long does it take to migrate to the cloud ? Also, so...
Hi there, we want to turn on customer satisfaction survey on Jira Service Desk. Due to Data Protection issues we do not want everybody to be able to see rating and last agent in the Satisfact...
Hi, I have integrated Teams and JSD using the following app https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?hosting=cloud&tab=overview But the problem is, When I try to...
Sometimes we close tickets by accident, and we'd like to have the ability to re-open issues and have an issue transition from Closed to In Progress if needed. How can we do so?
Hello, I'm new here and I don't know if it's the right place to ask for... but I have the same problem on a Confluence Data Server configuration. It's not only for @currentDate but also for all...
Hi community! I'm new to Trello. Hope I get some answers here. Let's say I've created a card, assigned some members to it and set a reminder. However, members of my team live in different ti...
Team, I have create my test cases in Zephyr and ran two rounds of execution cycle however by mistake someone changed the type from 'Test' to 'story' and it seems everything is lost. I...
how can i insert my Logo (that is an image on my PC) on header and/or footer? I've tried custompagecontent.action but with no result
Hello I use the plugin to generate a user guide I made some responsiveness changes in CSS and crashed the processes. I would like to know what to do to get help or how to unlock the processes and...
I have Bitbucket and Bamboo in my environment and they linked to each other. Bitbucket side: Bamboo side: Bamboo also linked to Bitbucket repository: This reposito...
Hi, Can I manage my confluence users, to have at the end a list of the pages created with a prefered label for each user? In fact, all macros give me an unreliable list and number, also it doesn't ...
I cant delete an hidden request. Iam trying to configure new EMAIL REQUEST but a I nedd to delete or configure the older one. but I cant delete. https://prnt.sc/q3em1t I need to configure new AL...
Can we enable Script-Runner Issue-Picker Field for JIRA Service Desk Customer Portal?
Hi, IDL is not included as a language in the code block macro on Confluence. Is it possible to add this? Best wishes, Jen
Hello, I'am beginner with confluence and just received the editor-position for my team. We are using Confluence to create documentations about technical environments. This week we achieved the miles...
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