Opsgenie

Hi all! I am looking to implement a Live Call Routing solution to ensure high Severity calls from our clients can reach our on-call staff. It seems that OpsGenie is fit for this purpose, but I hav...

• Question
• opsgenie

We have a requirement where in alerts will be created via email integration in Opsgenie when some service is down and once the service is back it will trigger another email and it will have something...

• Question
• cloud
• opsgenie

Hello,  I'm new to Opsgenie and had a kind of newbie question. We are tying to use OpsGenie for our highsev notification. All users in the Team need to be notified of any alerts that come to th...

• Question
• cloud
• opsgenie

We use slack integration in order to notify/ack/close alerts via slack. It would be great if we could close an incident when its associated alert is closed from slack. is that possible?

• Question
• cloud
• opsgenie

I've created an action channel connected to my AWS account that houses my SSM Documents. I've used the cloudformation script that it provides to create the IAM role that OpsGenie assumes to execute t...

• Question
• cloud
• opsgenie

Need help   Wanted to try out OpsGenie. Currently have both Jira and BitBucket so - I thought - wont be any problem:: just click on OpsGenie icon, go through setup,and just use. Done all that...

• Question
• cloud
• opsgenie

**Sorry, wrong community - I've recreated in the right space**   Anyone else have issues trying to get this app enabled?  We were able to test this in personal spaces, but when trying it ...

• Question
• confluence
• confluence-app
• confluence-cloud
• permission
• security

The Calendar in OpsGenie when configuring maintenance windows is starting with Sunday. In my opinion making the calendar confusing and open to human error. While one might have personal opinions on t...

• Question
• opsgenie

Hi, we've setup users in Opsgenie based on the out-of-the-box "admin" role in order to do their jobs (rather then create a custom role assuming Atlassian will enhance the integration with Atlassian A...

• Question
• opsgenie

Critical Alerts for the Opsgenie iOS app are here! The latest iOS mobile app version (3.4.2) offers an option to override Do not Disturb (DnD) or silent mode for mobile notifications. You can now put...

• Article
• opsgenie

Olá! Por padrão, a integração do OpsGenie ocorre com a tabela de incidente. Possuo uma tabela customizada chamada incident_alert, e gostaria que os Alertas do OpsGenie chegassem quando eu abris...

• Question
• cloud
• opsgenie

Hi! By default, OpsGenie integration occurs with the incident table. I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, ...

• Question
• cloud
• opsgenie

Hello, I want to add multiple teams to my opsgenie product. But I cannot see that button. I am site admin in Jira. Which permissions must I have? It looks like I have user role in opsgenie setti...

• Question
• cloud
• opsgenie

I've seen articles about incoming call integration with Opsgenie i.e creating alerts based on calls, so How to set incoming call integration in Opsgenie?   Currently I've essential plan a...

• Question
• cloud
• opsgenie

My client only wants to have 4 values in their Priority list. How can I remove Priority -5 (Informational) from the list of Priority values ?

• Question
• opsgenie
• priority

Hi, I'm trying to figure out if we can have the 'reporter' field from JSM flow to OpsGenie? The use case is that when a person submits a ticket in JSM's portal/ desk, that user is recorded as the "r...

• Question
• opsgenie

I set up an API integration in OpsGenie so that an external process can send alerts to OpsGenie when it fails. The external process failed, but there was no OpsGenie alert generated. I'm trying to de...

• Question
• cloud
• opsgenie

I have a Jira Service Management instance and a service management project that has Opsgenie features built in. I want to know 1. If there is a way to link service management incident tickets t...

• Question
• jira-service-management
• opsgenie

We have OpsGenie set up to generate an alert for incoming phone calls via the "Incoming Call" integration for a particular team. This is all working perfectly -  the alert is created in the syst...

• Question
• cloud
• opsgenie

Is there a way of select the fields that are sent in an email alert. PR

• Question
• cloud
• email
• opsgenie

Hello, I configured a new CloudWatch Events integration by following the documentation in Amazon CloudWatch Events Integration. On AWS, when the a new topic subscription is created, CloudWatch auto...

• Question
• cloud
• opsgenie

Hello, I was trying to find a way to automatically close some alerts that are sent to our account "Default API": these alerts are correctly coming on this endpoint and I know how to create the appro...

• Question
• cloud
• opsgenie

Hello, My team uses a calendar month rotation for off hours support -- January, February, etc.  Is it possible to do this with an OpsGenie rotation or is a 4 week rotation the closest we can ge...

• Question
• opsgenie

Hi, we are trying to integrate Icinga2 alerts into OpsGenie. As the infrastructure behind is quite complex, we choosed to use custom_variables to categorize hosts and services. 1) Is it possible t...

• Question
• cloud
• opsgenie

Hi.  I have created an Incident Record and  status is solved . Is it possible  to add for example a workinglog.txt as an attachment to the Incident record ? Right now I can not find ...

• Question
• opsgenie