This question is in reference to Atlassian Documentation: How to Import Issue Links from a CSV File I set up my CSV file as described in https://confluence.atlassian.com/jirakb/how-to-import-issue-l...
I set up a trial instance of Service Desk on my cloud instance yesterday and everything was working fine until I added an automation to look for keywords in the email subject line to set the request ...
The JIRA 7 release notes indicate there is a new sidebar but don't really explain what's new with it. The only specific thing mentioned is that cross-project boards now have a sidebar, but it's...
Sorry, this is for Server edition. We have purchased Service Desk and from our trial usage we have more users assigned than we have purchased. When I go to the user page and try to uncheck "JIRA Serv...
I am working on creating a issue type for on-boarding new employees. We intend to have the ticket initiated by HR with the basic employee profile. As they input the information we also want them to s...
Hello, How can I add specific users as watchers every time an " error " issue type created? I have checked the link below and provided scripts below does not work for me.- We use JIRA 7.1...
Hi, is there any possibility left to extract logged hours to excel without installing any add-ons? Thanks!
This question is in reference to Atlassian Documentation: Setting up service desk reports I'm trying to build reports by customer - so trying to filter by 'customer name' / 'domain name' / '*@d...
A user who has created similair issues in the past is suddenly unable to create issue via Service Desk. The permission helper confirms that the user has the required permissions. The following error ...
I know this can be done with on-Premise edition, however with On-Cloud I need to go into a Workflow and decide if a particular field value is present then only allow a group of users to proceed.
Hi Team, I am trying to load configurations of a project to JIRA instance, its showing me below error: java.lang.NullPointerException &n...
JIRA Cloud version - 1000.5.2 PSQL version - 8.4 JIRA Software in server version - 7.1.6 PSQL version - 9.4 Manual : https://confluence.atlassian.com/jira/migrating-from-jira-cloud-...
Hi Team, I was configuring Application links with JIRA 7.1.4 with Confluence 5.9, i was having status incompatible once the link is made. I have even done the outgoing and incoming authentication. ...
Quick question, but since the migration page links me back to the Migration Hub and vice versa: We're looking to migrate our old 5.2 +Agile on premise installation to the Cloud, but we found out it'...
The module produces an error, I decided to remove it and reinstall it. However, now there is no "install" button in the Atlassian Marketplace for JIRA. How I can install it now?
Hi, I have searched, but couldn't find any answer. My goal is: Based on an issue search, how do I get statistics for the found issues of how long each have been in different states in the workflow,...
Within the past 48 hrs, I no longer have the "Tempo" menu at the to top of my JIRA instance. My Tempo license shows all current in my add-on information
This question is in reference to Atlassian Documentation: Configuring JIRA Options How to Configure SAML2.0 in JIRA. I need full explanation with screenshots
Actually I am confused, I mean where to use and which post function I use. Please help me to resolve this issue. My requirement is like the status of linked issue should change on changing the statu...
How to do the email template customization without using any add-ons in JIRA?
We are using Office 365 (downloaded/offline) version (Outlook/Exchange) for our email on our macs. Does this work ? Also, is there any difference in terms of system/technical compatibility to the a...
Hi, We recently uppgraded to JIRA 6.4.12 and initially the Tempo Holiday Scheme screen was working. Recently when we tried to access the screen, it is getting crashed, same with th...
We have been using paid timesheet add on since 1-2 months but the pivot table gadget dissapeared. Is it all gone? It is not under gadgets menu.
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