We have added a new custom field that is required. Our older issues do not need this field filled in but anything new it is required. I can not add this field to the View because it is also added to ...
I was wondering if anyone has seen this bug. I am seeing it intermittently today on the Activity Stream and activity for specific issues, and I believe I have seen it in the past as well: A. W...
I want to setup a new custom field which wont be one specific date (or date/time) but a range: Like 08/05/2016 through 08/15/2016. The only way I've found so far is define&nbs...
This question is in reference to Atlassian Documentation: Enable self sign up I've followed the instructions in this https://confluence.atlassian.com/cloud/enable-self-sign-up-744721636.html A...
So I created the transition and added these: THEN Fire a Issue Resolved event that can be processed by the listeners. Edit — THEN The value(s) of field Resolved w...
Hi, I just created a new workflow and want to try it out on our Test Client but it is inactive. I can't seem to figure out how to activate it. How do I assign a scheme to this wor...
Hi, Is it possible to do this and how? I have two multiple checkbox fields and options as below: Field1--- ---[] a ---[] b ---[] c Field2--- ---[] 1 ---[] 2 ---[] 3 ---[] 4 ---[] 5 ---[]...
This question is in reference to Atlassian Documentation: Setting up queues for your team Can you assign queues to a team of agents and then notify the team when a ticket is assign to the queue? Th...
As a user I want to change the sprint end date when I start a new sprint. I get an error message stating that the date is not valid. The format is provided by JIRA itself and not by me. No matt...
I like to have tasks automatically open, in progress or done and that is it, not log hours worked on each since my team will not remember to track their time, will I still be able to plan with Tempo?
I am looking for a way to limit the number of value in a select list custom field depending on the customer request type that a user choose on the JIRA service desk customer portal. Any suggestion...
Any recommendation?
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My QA team uses a sprint board that aggregates all sprints in the organization. Sometimes a backlog can have several issues that have to be rendered on a page. This makes the loading time and the int...
I have a lot of defects with linked another defects (e.x. duplicates, blocked, etc.). It is possible to display ID of linked issues for issue an Kanban board but there is no information about link t...
Customers would like to see the priority and date created for their Service Desk tickets. Is there a way for them or for the service desk administrators to add columns with this information? &n...
Looks like there was an update over weekend and now the issue export is useless. I used to export issues for a daily status report (in confluence). It had all the links to issues and where there wer...
Hello, Do you have bundle package for JIRA and Confluence for self hosting ?
Hi, I need to know which plugins are installed at default by JIRA itself. In the manage add-ons page, when I look under user-installed plugins, there are plugins which I don't ever remember install...
This question is in reference to Atlassian Documentation: Administer your site I would like to reset the workflows or the hole system... cause I made some testchanges and would like to start again. ...
...rojectRoleManager result = True project = issue.getProjectObject() projectRoleManager = ComponentManager.getComponentInstanceOfType(ProjectRoleManager) authenticationContext = ComponentManager.getInstance...
Hello, I want to create a personalized Request Type for use in Service Desk project, to collect issues from the email. Now I can only use the default ones, but I would like to create a new ones suit...
We're running JIRA servicedesk because we want to monitor SLA's on our incidents. But we want to be able to assign incidents to people outside of the IT Operations, to product owners and developers i...
Hello, we have an jira-software and confluence-instance. Now I installed JIRA helpdesk on a separate machine and want to linkt them together. Can someone point me to the right domumentation? ...
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| January 13, 2025 12:44 PM PST | ||
| November 28, 2024 7:00 AM PST |