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Community resources
Jira
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Hi, I have a requirement, where I need to have "multiple choices (cascading)" list to store my project custom field values as below: 1) PXDM -> PXDM1, PXDM2 2) EGS -> EGS1, EGS2 I want to s...
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This question is in reference to Atlassian Documentation: Managing access to your service desk I want set up an SD-project, being an admin myself. I want only one email-adress to be able to enter or...
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Hi, I've created a JQL query of tasks that are associated to specific EPICs. My query pulls back a list of all the subtasks that meet my criteria. As part of the results, ...
- Question
- jira
- jira-administration
- jira-software
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Hi, we tried upgrading JIRA Core and Software from version 7.2 to 7.3 bit it went wrong. After hours of trying to recover configuration we decided to do a roll-back. We did an unzip of the backup a...
- Question
- jira
- jira-administration
- jira-software
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How to give google sign up for service desk customers?
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I have seen the docs and video to make this happen. Yet, an issue is not getting created on sending and email. What could be wrong? And how do I correct it?
- Question
- cloud
- jira
- jira-cloud
- jira-core
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This question is in reference to Atlassian Documentation: Administering JIRA Software {"errorMessages":[],"errors":{"10119":"Field '10119' cannot be set. It is not on the appropriate screen, or unkn...
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with a custom field named state reason of type single select want to set his options list based on the issue status value: ex: if state is pending possible choices for state reason are : 3rd P...
- Question
- jira
- jira-administration
- jira-software
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Hi, We added Tempo Timesheet on our JIRA server, and we have some things that really make the tool harder to user: We extract our hours from a tools, this tools gives us the ti...
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When creating a new story or bug, I do not want to see the epics with status DONE in the Drop Down list. What do I do?
- Question
- jira
- jira-administration
- jira-software
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When customer create request from portal, the request can be share with organization or private request. for business requirement, we want to remove private request option, all the requests must sha...
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Hi I'm wanting to configure the current SLA's that we have as default. I was reading the following question and understand the concept, but I think I'm over thinking the steps that are required...
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Hi, I have deleted a JIRA project, but I still see the query made for the deleted project(ECLIPSE) in access logs, below is the snippet. 167.99.112.80 968x124234x1 admin [17/Jan/2017:16:08:52 -0500...
- Question
- jira
- jira-administration
- jira-core
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Hi Everyone, I am trying to configure a productivity report for the operations side of the business. They require a report that will sum the number of tickets a user and/or team has logged time agai...
- Question
- cloud
- jira
- jira-cloud
- jira-core
- report
- +2 more tags...
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I created a dashboard which contains several reports. Now I want to rename these 2 dimension filter gadgets to a more clear title. i.e, Total Bug Count by Severity, Open bug count by Developer, etc. ...
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I am the System Administrator for my JIRA Cloud Site. I was trying to install a trial version of Portfolio in my JIRA Cloud environment to evaluate it. I didn't see any of its features so I signed ou...
- Question
- cloud
- jira
- jira-cloud
- jira-core
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We want the client to be updated on progress but not to be able to see everything. We only want them to see a list of tickets in the current release. We do not want them to access Backlog or S...
- Question
- cloud
- jira
- jira-software
- jira-software-cloud
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Hey, I have an issue currently where I am unable to transition issues through statuses via dragging the ticket between columns on our Kanban board. Issues are able to be transitioned by modifying th...
- Question
- cloud
- jira
- jira-cloud
- jira-core
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- Question
- cloud
- jira
- jira-cloud
- jira-core
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I noticed this morning that I can't drag and drop tickets on any status column (To Do, In Progress, Done). This works yesterday. Although I can change the status by manually going to each tick...
- Question
- cloud
- jira
- jira-software
- jira-software-cloud
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Hi, Am trying to use a custom field that is already in use for one project, to be available and usable in another project. I added to the field in the new project Issue Screen Scheme by which it sh...
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Hi, Just to confirm, if a permission scheme states that a project role "users" can Browse this project, does it mean any user added to the users role AND the group assigned to the users role have br...
- Question
- jira
- jira-administration
- jira-software
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Would this plugin allow us to analyze any jira data, for example we want to know the resolution time for an issue but exclude the time when a flag is set and exclude any time between the closed date(...
- Question
- cloud
- jira
- jira-cloud
- jira-core
- moderators
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Hi, I'm trying JIRA Service Desk to handle request from several customers. My idea was to open one or more projects and add customers to their corresponding project (eg. "Project 1" will have "custo...
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I have about 40 projects in our JIRA-SD instance. I am setting up SLAs for every project and I would like to not repeat work. They all have the same SLAs and holidays and timezones currently. &nbs...
- Question
- jira
- jira-service-desk
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