System Administrator Can't Login to JIRA Cloud Site

[Joshua Krinsky]

I am the System Administrator for my JIRA Cloud Site. I was trying to install a trial version of Portfolio in my JIRA Cloud environment to evaluate it. I didn't see any of its features so I signed out of our site and now I can't sign back in. Password recovery says there are no users on our site that match my username or email. 

[Dave Bosman]

Hi,

If JIRA is in the cloud you can't fix it yourself unless there is another admin that can give you access again. 

I suggest you contact Atlassian Support.

Regards

Dave