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How can I disable automatic AI summary of work items?

Rick Westbrock
Contributor
July 18, 2025

Recently I when I view work items I have been presented with an AI summary of the work item automatically as shown below (I find it amusing that it refers to the work item as a "ticket"):

jira-ai-work-item-overview.png

I find this quite annoying as it pushes the comments down the page and I have to click the X button to close the AI overview. I suppose my annoyance stems from the fact that I am the assignee so I'm already intimately aware of all details in the work item. I don't see this overview every time I view a work item but sometimes for a particular work item which I might view six times in one day I get this overview more than once. 

While this doesn't "break" anything in my workflow it is very annoying and I can't find a setting anywhere to disable this feature. I also don't understand why the feature wasn't implemented as a button for the user to click when they want to see the overview as that would reduce compute usage on the Atlassian side.

Does anyone have any idea how I can disable this for myself? I am a site admin so in theory I could disable it globally but I'm not sure that I can get approval to do that.

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