Jira

I'm struggling to find inbuilt reoprts or examples for breakdown by agents over time periods. I want to find a provious working week, and maybe previous month, Incidents & Service Requests broke...

• Question
• jira-service-desk
• agent
• jira
• report
• resolve

I wish to Support different workflows through the same Service desk for different issue types. In detail, i need Change Requests to follow a different workflow and also not apply any SLA. Also, is i...

• Question
• jira-service-desk
• jira
• workflow

....CacheLoader; import com.atlassian.cache.CacheManager; import com.atlassian.cache.CacheSettingsBuilder; public class Foo extends AbstractJiraContextProvider { private CacheManager cacheManager; public...

• Question
• cache
• java
• jira

Hi, I would like to ask on behalf of our customer, what is future vision of the Cloud solution (he decides whether to take a cloud or server solution). Here the questions: what are the planned fe...

• Question
• cloud
• jira
• jira-cloud

Hello,   Though admin rights have been granted to the respective projects, commits made in JIRA Portfolio vanish directly after the commit has been made for certain projects.   For exam...

• Question
• advanced-roadmaps

i have 2 workflows one for epics and one for story, tasks and bugs. once a ticket is created as a story i cant change it to an epic or vice/versa. epics has a product management route while the ...

• Question
• epic
• jira
• story
• workflow

We have been using JIRA for our software development for many years and are pretty happy with it. Our software is being used by many customers at many sites.  We are now investigating how we c...

• Question
• jira
• jira-service-desk

Hello, We have devloped a Cloud JIRA add-on that receives webhooks on issue create/update and performes some operations on the data. Instance that the add-on runs on is verified using clientKey save...

• Question
• jira
• cloud
• webhook

I have a custom screen which shows up on a Workflow Transition. I want to display some information like a description for the screen, but I am not able to do so.  The top heading on the screen ...

• Question
• description
• jira
• jira-administration
• screen

Hello All,   We would like to fill the components of the project from database. Is it possible, without restarting the server to reflect the changes? We have around 100 components(and growing)...

• Question
• jira
• component

I am trying to configure my JIRA instance for the following scenario: We run a project for a client who loves having an overview of project progress and status etc. I have created a view in confluenc...

• Question
• client
• confluence
• jira
• permission
• project

Hi, I need to provide statistics/reports for a particular project. This should only be provided for a particular project, as it is very specific and we don't want to spoil the other hundreds of our J...

• Question
• jira

Hi We have been using JIRA Service desk for some time now with no issues however recently we have added a new client onboard that have issue logging tickets with us via e-mail.  Initially, the...

• Question
• jira-cloud
• jira-service-desk-cloud

I found that we cannot edit base url. Is that true? or is any way work around.

• Question
• jira
• cloud
• jira-cloud
• jira-software
• url

What happened to my Backup Manager??? I've logged in as Admin, after going to the Administrator->System page, IMPORT AND EXPORT it only shows one option, "Restore System."  There is no optio...

• Question
• jira
• backup
• cloud
• jira-cloud

Hi all, I`m trying to move a story from one project to another. For one story I suceeded. For the other stories I`m not succeeding. It takes its time to migrate and then show a 100% migration in 0...

• Question
• issue
• jira
• move

Hi all, I`m trying to move a story from one project to another. For one story I suceeded. For the other stories I`m not succeeding. It takes its time to migrate and then show a 100% migration in 0...

• Question
• cloud
• issue
• jira
• jira-cloud
• move

Hello! I've entered my Kanban board's settings and configured the swimlanes with custom DQL queries. However, only I can see those swimlanes. Other users doesn't see them. How do I configure s...

• Question
• board
• jira-software
• kanban
• swimlane

I would like to know what issues the team logged hours on "yesterday" and how many hours, to provide feedback to the team. Using the search "project=xxx and worklogDate=-1d" I believe I get a list w...

• Question
• jira
• time-tracking
• worklog

I would like to filter out all issues which were assigned to "XYZ" between 1st May to 5th May.  Note:- assignee may be changed in between so i used 'was' I wrote this query  assignee was...

• Question
• jira

Hello, I am trying to create the JIRA burndown chart. Do you know how i can get the values in the columns below the burndown chart in the JIRA page? I've already found the resolution date from the JI...

• Question
• jira

Hi Is there a way to Delete branch automatically when issue is done? Thanks.

• Question
• jira

Hi All, I am new to JIRA administration and This is the first time I am migrating all the project management activity from Phabricator to JIRA. I am facing below explained issues kindly help with yo...

• Question
• capture-for-jira
• jira-administration
• jira-software
• project

In the agile tool I recently used, I was able to get a list view from the top down, with collapsible/expandable tree view to drill down to the lowest level (Initiatives, Features, Epics, Stories, sub...

• Question
• jira
• treeview

I'm trying to use a calculated number field to calculate "weight/urgency" using two custom(severity and priority) fields.   <!-- @@Formula: int r1 = 0; int r2 = 0; String severity= issue...

• Question
• calculated-field
• custom-field
• jira
• number