We have a list of issues that we log time to every month. For example, we have a support bucket for each distribution center to track how much time we spend supporting each facility. However, each mo...
Hi All, I'm coming from a VSTS-GitHub, VSTS, and Visual Studio environment that had full integration with work-items at check-in/commit. I was hoping to find something similar for my current environ...
I need to add more search columns to the requests page in the customer portal. Is there a way to do this?
Is there a way to assign Portfolio "Initiatives" and "Themes" to issues from Jira? This would make it easier than having to give permissions to Portfolio to all our Jira users and have them lea...
How can I disable email notifications for JIRA system admins? I want to continue receiving email notifications established at the project level (i.e. issue assigned to me, tagged in a comment, etc). ...
There are several UI "hints" in the Portfolio timeline that are not documented anywhere. Am I missing some documentation or is this just a documentation gap? Here are some examples: - it...
Hello, We have a JIRA service desk and software configured for internal and external access. Our company users login to https://support.COMPANY.com/, which autoredirects to htt...
Hello, I've created custom field (Date Time) that I would like to be displayed with the issuecreated.vm, adding #parse("templates/email/html/includes/fields/duedatetime.vm") to the issuecreate...
Hi, We're mixing Scrum and Kanban based boards in our single JIRA project. We made that decision because some dev activities fit more in a Kanban flow. So far so good, no worries to mix the ...
When we print out cards in A4 format some of them are just half on each page. So the page break is not on the correct place. Secondly I also notice that we can not choose which information is...
I need to add Time Tracking or Original Estimate field on Issue Detail View on Jira Scrum Board , and when I go to Configure Issue Details View there is no Time Tracking to select
Hi Is it possible to use JQL to compare the display name similar to how currentUser()) works? Like this: status in ("In Progress", "To Do") AND assignee in (currentUser()) But for...
When selecting columns on a Issue Search, there are many fields that cannot be reached by the add column field selector. Example: Customer field 10903: [User Service] When typing "User Service", "U...
Is it possible to integrate JIRA and JIRA Service Desk with Oracle Access Manager and what components are needed to ensure a successful integration?
Good Day, I have included several postfunctions to a transition, one of them is provided by an addon (or app) and this one is failing with an exception. Will the other postfuntions execute? Thanks...
Hello, I am new to jira and been trying to get this script to run. Iam working on a Server Installation on Version 7.5.2. I am trying to achieve the following: When a issue is created or updated,...
Hi! I'm trying to figure out if I can create a custom notification that tells the Project Lead or Admin when there is an unassigned ticket/story. Has anyone accomplished this? Thank you!
Currently we have integrated jira with zendesk, integration works well. But we realised, there is no way to notify zendesk users about new versions made in jira. Problem: Zendesk users need to...
I am starting to study with the book "Jira Admin Prt 1", but before to start it says to login in "Accessing Atlassian in CloudShare", where is?
Hi Together I want add Servicedesk Agents (Not Customer!) but with restricted Permissions to some Tickets. Background: All Members of my Team are Servicedesk Agents and can see all Tickets. Now w...
When we originally signed up with our various licenses SSO was not available. Now that Google SSO is available we manage all of our licenses through that account. Where the issue came is the origina...
Hello, I have a plugin that add new custom fields types for Jira (see : https://developer.atlassian.com/jiradev/jira-platform/building-jira-add-ons/jira-plugins2-overview/jira-plugin-module-types/cu...
Hi Everyone I would like block creating sub-tasks under the epic (More -> Create sub-task) but keep this functionality in stories/tasks. Is such configuration possible?
Hi, I have some custom dropdowns, which I didn't select to be required fields. I accidentally selected "none" on two of them and now they've disappeared from the ticket. I've since gone in and...
Good afternoon! I am unable to Log Work in JIRA (and it seems that no one in our team is able to). I went to Unable to Log Work issue but there is no answer there – everything is...
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