Jira

Hi, When our customer replies to a support question by email, the comment is not added to the ticket in the service desk. What are the possible solutions to fix this? 

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Can I set an "alert" when the last comment on a card is over a week old?

• Question
• cloud
• jira-software
• jira-software-cloud

Hi, everyone I succesfully created a JIRA/Movidesk integration in company. The integration works fine, however, comments in JIRA tasks are becoming internal comments in Movidesk (which doesn't appea...

• Question
• app
• cloud
• integration
• jira
• jira-software
• +1 more tag...

I have been made an admin but I can't access the 'Restore System' settings to import media. The console doesn't show that I'm an admin. What could be the problem?

• Question
• cloud
• jira-software
• jira-software-cloud

Hi everybody   I'm doing a financial report and would like to have some charts to show the report information, but I can't do that with Jira Reports because I don't have the option to use cust...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi all, I've seen a few similar conversations on this and done some reading, but I'm still not clear... What is the best app to use to sync Trello and Jira and Vice Versa? What I'm looking to achi...

• Question
• cloud
• jira-software
• jira-software-cloud

Everyone in my company has access to MS Teams but just a few have access to JIRA, there is a way for MS Teams users that don't have access to Jira to raise a ticket using MS Teams?

• Question
• cloud
• jira-software
• jira-software-cloud

We are planing to run Jira (and Confluence) Datacenter on [multiple] docker instances. It it still possible to perform a ZDU opgrade without downtime on such instances?

• Question
• confluence
• jira
• jira-server
• server

I want to filter the issues that in "related issues" have issues that fulfill a specific condition. I don't know how to address this problem. Can anybody give a clue about how to face it?

• Question
• jira

Hi, whenever I want to change the status during my workflow and the transition screen shows up, I can click on the button to go to the next status, but nothing happens. The screen doesn't close and ...

• Question
• jira

Hi Everyone,    lately it happens, that when trying to log work on issues in tempo the following error message appears:  I checked, the user is part of the group, that has permi...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi all,    is it possible to fold and unfold the Sub-Task on the Kanban Board to get a better Overview?  

• Question
• jira-software
• jira-software-server
• server

How to adjust priority in jira under Board and Roadmap?

• Question
• cloud
• jira-software
• jira-software-cloud

Hi, I would like to know if there is the possible to display on the issue Sheet the status as well.  At the moment I can see the Ticket No. and the Summary on the List view (left side on the Sc...

• Question
• jira-software
• jira-software-server
• server

Hi, We are working on an automation which clone certain issues, as a part of it we want to clone only text comments (not images or attachments). Can someone help with regex expressions or any any t...

• Question
• automation
• cloud
• jira-software
• jira-software-cloud

Hi all, I want to be able to group organisations by tier and then apply an SLA to that tier. Example: Company A = Tier 1 Company B = Tier 2 if Tier = Tier 1 AND priority = critical then apply S...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

I created a team and scrum board for a scrum team and Features and User stories are not appearing in the Scrum board

• Question
• cloud
• jira-software
• jira-software-cloud

We would like to try out Rich Filters for Jira Dashboards | Atlassian Marketplace by Qotilabs. But when we looked at their Privacy Policy we found out that they have not completed the ...

• Question
• cloud
• jira-software
• jira-software-cloud

Hello, I am trying to write a query to get all the Jira tickets in a first-level project (here PRJ1) that are linked to second-level projects tickets which (these last tickets) were last updated (wi...

• Question
• jira

My team has a kanban board. Notifications appear for me in the top-right corner under the 'bell' icon, but I don't get those notifications by email. Everyone else gets email notifications, though. ...

• Question
• cloud
• jira-software
• jira-software-cloud

Filtro de relatório que permita selecionar a data que a issue sofreu uma transição entre dois status.   Gostaria de visualizar apenas issues que moveram de um status definido no meu workflow p...

• Question

My CEO wants to prevent the assignees to change this field value when the CEO is the reporter. Is there a possibility to restrict assignee change based on this criteria?

• Question
• cloud
• jira-software
• jira-software-cloud

We create custom SSRS reports for our Jira instance using SQL procedures that we develop ourselves. We migrated to Data Center this summer (2021) and have noticed a particular issue with the change h...

• Question
• jira-software
• database
• jira-data-center
• server

Hello,  We are currently using the basic (free) subscription package using team-managed projects, but the roadmap functionality is not sufficient enough for what we need. If we upgrade to the ...

• Question
• advanced-roadmaps
• cloud
• jira-software
• jira-software-cloud

Hi, is it possible to set the status of a sub-task based on a label of the parent task? Parent task Labels: abc def Action Create sub-task Result (standard) sub-task with status "new" Result ...

• Question
• jira-software
• jira-software-server
• scriptrunner
• server