Jira

Hello,   When using Service Desk, I find that the knowledge base articles related to the ticket that I'm handling can sometimes be misleading, out of date or not related to the ticket at all. ...

• Question
• cloud
• confluence
• jira
• jira-cloud
• jira-service-desk

Dear Atlasssian Community, I have strange issue with the filter subscriptions. The emails work perfectly, but only one user gets different type of emails. For example, standard email: Only on...

• Question
• jira
• jira-server
• server

We are having two Jira servers be it Jira1 and Jira2. I have linked ticket-1 (from jira1) and ticket-2 (from jira2). so if there is any comment added in ticket-1 should be copied to ticket-2. Am awa...

• Question
• jira
• jira-server
• migration-customer-care
• server

Hi, there I am trying to make a multi user picker custom field which's default values can be changed when different field values change. That different field can be custom field or components. Is th...

• Question
• jira
• jira-software
• jira-software-server
• server

The issue persist when you file a ticket for service request with approval. Once you file a ticket, the autoreply automatically sends out This request created by Name is awaiting approval. ...

• Question
• jira
• jira-server
• server

things were much easier in Jira server ...  I added a Reopen status, to allow open a jira ticket. Now I try to add transition from closed to Reopen it wont let me .. it say, "you cannot perform...

• Question
• cloud
• jira-software
• jira-software-cloud

I want to implement the following hierarchy as part of my company's projects: 1. Epic 2. Business story 3. Task 4. Subtasks But want to male sure the tasks are linked to the Business stories as ...

• Question
• cloud
• jira
• jira-cloud

Hi, I am trying to build a project automation rule that will create a service request ticket every month for a particular activity that is carried out on a recurring basis. To create the ticket, I n...

• Question
• jira
• jira-server
• server

Is it possible to perform capacity planning when planning sprints? I'm used to azure devOps and really love the ability to set IC capacity and compare to pointed stories/tasks. How do I accomplish th...

• Question
• cloud
• team-managed-projects

The CFD report in team managed projects is completely useless because it shows a total of the tickets across the entire project. I have a project with almost 2000 issues in it, and even if I put the...

• Question
• cloud
• team-managed-projects

I work with a number of clients and as part of that, I keep track of the progress of those tasks in an excel sheet. I do not want to create a project just for this purpose. Is there a more efficient ...

• Question
• cloud
• jira
• jira-cloud

Our teams want to be able to go to their own Team Managed boards and see tickets created for them on other project boards. Is there a way to duplicate tickets so they can complete them on their own b...

• Question
• cloud
• jira-software
• jira-software-cloud
• team-managed-projects

I want to build a custom scripted field that for a given Issue will return the sprint start date BUT only for the active sprint. In reading the value of the 'Sprint' field I can see the sequence of ...

• Question
• jira-software
• jira-software-server
• server

I'm configuring Structure to use with my team and one field we'd like to have easily accessible is the start and finish dates that Structure can calculate from dependencies. I have not set a start an...

• Question
• structure
• cloud
• gantt
• jira
• jira-cloud

Hi all, I want to reset/clear the Labels Field when an issue is clone. I have written the script runner that can do so for Custom fields but since Label is a Jira System field, I am not able to rese...

• Question
• jira
• jira-server
• server

Unable to find a verticall scroll bar in the backlog page and when a ticket is to be viewed. This is completely limiting ability to work.

• Question
• jira-software
• cloud
• jira-software-cloud

I have created multiple issues for a client in JSM which works as the front end for clients. Our development team uses JS and we regularly clone issue types to separate the two entities.  When I...

• Question
• cloud
• jira
• jira-cloud
• jira-service-management

when i set a filter to show tasks assigned to me it does not show tasks where i have been allocated a sub task ?  Is there a way to filter of this so i can see tasks and sub tasks allocated to m...

• Question
• cloud
• jira
• jira-cloud

Hi, I was wondering if it was possible to add a custom field to main body view of issue above description.    Another question is why would a specific custom field automatically go ...

• Question
• cloud
• jira
• jira-cloud

I have a few projects in Jira cloud. And today I found one of the project scrum kanban has something wired happening everytime when I create a new sprint, the new sprint will be auto-started by the s...

• Question
• cloud
• jira
• jira-cloud
• sprint

I've recently inherited a Jira Data Center 8.22.2 instance. I'm unfamiliar with Data Center / clustering : my last Jira Admin 'hands on' was Jira Server v6 (i.e. just as Data Center was coming out) ...

• Question
• jira
• jira-server
• server

We have begun to notice random double posting in the comments.  Has anyone seen this before and can share their observations and hopeful solution?    

• Question
• comment
• jira
• jira-server
• server

Tenho alguns projetos que quando o cliente abre o chamado ja vem preenchido a informação de Organizations automaticamente e tem outros que não vem, sendo necessário preencher como corrigir isso ?

• Question
• jira

How do you create a JQL query quick filter on the sprint board to show only issues that are open?

• Question
• jira

I'm unable to assign a default reporter to this email handler. It was working until I changed the name of the user. Now I'm unable to assign any account as default reporter, not just the "MG Warehous...

• Question
• cloud
• jira-software
• jira-software-cloud
• mail-handler
• reporter