Jira

Hello, I use the time-between-statuses plug'in and I do not understand how is calculated the time between 2 statuses. I take an example of a ticket created on 08/11/2022 11:45 am and closed on 09/1...

• Question
• jira
• jira-server
• server
• time-in-status

Hello all, I own Jira and Jira Help Desk. When a Jira Help Desk user creates a new ticket for a specific project, in Jira that new ticket is assigned directly to a person. How do I change this per...

• Question
• jira
• jira-server
• server

Hello,   I am trying to perform status transitions using the edit issue endpoint, since the documentation does state that it supported transitioning statuses. However, when I attempt to perfor...

• Question
• cloud
• jira
• jira-cloud

Hi, I am trying to do two things here. Firstly, I want to turn a string from an array into an numeric and then save that into a numeric custom field (Story Points).  The script works perfectly...

• Question
• jira-core
• server

i linked epic to issue and the issue is automatically closed

• Question
• jira
• jira-server
• server

Hi all. need help for the following scenario: Within a workflow I have a custom field with various checkboxes. If I click checkbox A and B two other workflows are generated and linked to the parent...

• Question
• cloud
• jira-software
• jira-software-cloud

Before we moved to JIRA Cloud, I had JQL set for colouring cards which didn't contain a value in field 'story points'.  Since migrating over, the JQL doesn't work.  See below.  &nbsp...

• Question
• cloud
• jira
• jira-cloud

I am a JIRA Admin. Within a ticket for my project I can accomplish any task without issue. However, I am unable to do a very simple re-assign through Automation. Rule:  When: Issue transitione...

• Question
• automation
• cloud
• jira
• jira-cloud
• rule

I have 2 fields: - Root cause - Supplier Root cause is a mandatory field, Supplier isn't. When a user selects a root cause of '3rd party system issue' then I want them to always specify the 'Supp...

• Question
• cloud
• jira
• jira-cloud

Hi  I am a Jira Admin, I created a Test Issue in the Jira Project , and i assigned to one of my User and she deleted that,  The Problem is i haven't received created mail notification and ...

• Question
• jira-software
• jira-software-server
• server

Hi everyone, since we are moving our ticket database to JIRA Workmanagement (JIRA service management did not worked for us), I have a task to move all tickets to JIRA.  1) I need to prepare th...

• Question
• cloud
• csv
• custom-field
• date-picker
• import
• +5 more tags...

Hi, I have setup Incoming  Email handler in my JIRA account and able to create the ticket automatically. But, I want to send an email acknowledgment  to from Email user once the Ticket ha...

• Question
• cloud
• jira-software
• jira-software-cloud

This is driving me crazy, hopefully someone can help. I'm new to Jira. I've managed to set up projects and permission them so far... this last step is a blocker. Thanks!   I’ve set up four pr...

• Question
• cloud
• jira
• jira-cloud

I need help, because I can't to access in my free account, and only I have 8 users.  I need access again or I have more information about my account. Thanks.

• Question
• cloud
• jira-software
• jira-software-cloud

Good morning, In order to see tasks, added from other projects, in my sprint, I had to add the other project to the filter under Board->General>Filter.  Once I did that, I couldn't get to...

• Question
• cloud
• jira
• jira-cloud

My team use Kanban, and we would like to add Incident number under details.  I have added the the field in "Issue detail view" but its not showing in a story.  How do I use this and how d...

• Question
• jira
• kanban

Hi, I need to create a report of Crowd group usage in Jira Projects and Confluence Space. I would not want to filter it based on Organization not. But we need to get a way to identify which projec...

• Question
• jira
• jira-server
• server

While there is no change in the sprint value assigned at the beginning of the sprint and no change in the estimated efforts to a jira still the churn metric is impacted because of moving the status f...

• Question
• jira
• jira-server
• server

Hello, I have a problem with Jira Service Management. I just created my project but now I want to invite clients by email to access the platform and when they access the portal there is no button t...

• Question
• cloud
• customer
• jira
• jira-cloud
• jira-service-desk

Hello everyone, I just want to see the tickets I'm a watcher on. How can I add a filter? I couldn't find JQL. watcher in (username) does not work. Help please..

• Question
• cloud
• filter
• jira
• jira-cloud
• jira-software

I have an instance (Jira Software) which issues has a lot of information in attachments, links, and others. this Jira instance/site is going to be depprecated and I want to take out all the informati...

• Question
• jira-software
• jira-software-server
• server

Hi All, I have a requirement using A4J to check user is changing the description field. If user is changing then I need to trigger a email with Description before and after the change to compare wh...

• Question
• automation
• data-center
• jira-software
• jira-software-server
• server

I am importing test cases from csv file to jira instance but pre-conditions is not import. I am mapping this field too but not importing.Please let me know this field is importing or add manually. ...

• Question
• cloud
• jira
• jira-cloud

Hey atlassian community, I am working on PHP application and facing and issue. Is there is any way to convert jira API response into working HTML.    Here are is the response i got: ...

• Question
• jira-software
• php
• rest-api

We're having trouble connecting to Jira Issue Content and right web panel . We are able to see the application data in old jira issue view but not able to see with new jira issue view. JIRA OLD VIEW...

• Question
• cloud
• jira-software
• jira-software-cloud