Clients see more Customer Portal options than they should

[Naya Fabiani]

Hello! My clients are telling that they are able to see more portals then they go to the route Requests -> My requests -> and they hit the link "Try modifying your search criteria or create a request .". Instead of seeing only their customer portal link, they are seeing more customer portal clients that they shouldn't be able to see.

I've reproduced the error and I see two additional portals that we've deduced that they're "given portals" that they are added with the Jira Internal Directory with the customers' account is created.

Thing is that when I go to Users management configuration in administrators mode, I can't find anything regarding this configuration. 

Is there anything that I can do to erase this general automatization?

Thank you!

[Patricia Francezi]

Hi @Naya Fabiani you will need to configure your service desk projects customer permissions session. 

They sound currently opened. 

Please check this kb to understand what are the options and configure the way you need. 

https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

[Naya Fabiani]

Hello, Patricia. 

I currently don't have the option "Product" available in my JIRA administration available. :(

I'm not able to modify as the process says it should be modified, so I can't do it.