Comments Duplicate From Linked Ticket

[William Trebes]

Hi All, 

We have a project LCOC that is only visible/accessible by a few people and another project ONW that is accessible by the larger user base. We are facing an issue where an issue on LCOC is linked to an issue on ONW and when a user makes a comment on the issue in LCOC it duplicates the comment onto the ONW issue. Making it visible to all users who have access to ONW (example below).

We would like this to either

1. duplication to not be enabled at all
2. or alternatively have those who can see the duplicated comment on ONW only be those with the correct access 

The steps I have taken is be looking into the automation rules of both project's settings but was unable to find anything bespoke that might have caused it. I also checked the project permissions for possibility of removing visibility.

I believe that is it a generic setting that I'm not aware of.

Thank you in advance for any help here.

[Jack Brickey · Accepted solution]

Hi @William Trebes , by default comments are not duplicated onto a linked issue. Is it possible that you have an automation that is doing this? Assuming so then you should be able to change the automation such that it does not do the duplication for the LCOC project.

[William Trebes]

Hi Jack, 

Our LCOC has no automations set up, the ONW project has some automations but they are all related to emailing a user based on an action. Our Global settings are all disabled too. 

What i have noticed after trying to replicate the same problem from another project is that there is a Lock icon when making a comment on the issue which only appears to make this duplication when set to "Visible to all users" is this a feature I can remove or disable? 

[William Trebes]

Okay so I have found the solution, we had an app installed into Jira which was causing this issue. 

[Paul Amrhein]

What was the app causing this duplicate comment issue? Thanks.