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Hello, I'm struggling with a JQL query to filter results in several time windows. I need to filter some issues outside business hours, so: from Mon to Fri from 8:00 p.m. to 8:00 a.m. from Sat to ...
Hello Team, I wanted to know whether we have below plug-ins available 1. To calculate the lead time ( status wise) 2. WBS / Gannt chart OR how to have a scheduling of tasks/ new features ( visual)...
Hi, I have created a Kanban board from a custom filter. Given access to the users group and project in the filter. Also users have project viewing permission. Users can view/create the issues, how...
Hi, I am trying to set an automation rule which will mail a set of issues. But, while doing so, I am not able to find the option Process all issues produced by this trigger in bulk. Thi...
Hi, I'm trying to integrate Jira and Slack but the errors keep occurred. The error happened at 2:45 am(PST). Can you please check why it happened? Thank you so much!
Hi! Our software engineers develop several products. However, we have only one JIRA Service Management project with one Service Portal and one e-mail for requests project@company.atlassian.net Is i...
Hi Team, We are using Affects Version/s field value in all issue types and we are having values of released and unreleased versions, currently released version numbers displaying on top and un...
I have a Project running where we have added a custom numeric field and every story or every issue has different values. I want to pull this data based on the following condition: If Jira Story Stat...
Hello together. our audit department just wants to haven a reading authorisation in our ServiceDesk. Is there any option without wating a license to them? Thanks for helping me greetings Heiko
Hi all, we have 5 users in Jira-admins group so we don't want add any add any other user to that group, if any user accidentally added to that group then an eamil has to be sent to me or my manager ...
Hello, need bit of help here. I had customer on ticketing working great, recently for one of the projects this customer has been invited to team of users, using same e-mail account it has created new...
I would like to generate the custom monthly report and export to excel for management reporting. Can be saved as a template for future use. Typically, I would like to have the following: ...
I have moved 2 stories out of the sprint to the backlog and the sprint status on those stories as well as the tasks shows as Hold Backlog (as it should). But still when I try to close the sprint it s...
スプリントを完了すると 未完了の課題がある場合は、次のスプリントに引き継がれるのですが 完了した課題も次のスプリントに引き継がれてしまい、 スプリント上から削除されません。
Hi all, I am diving into user properties via API ; overall we want to use the user properties to add some user details which want automatically to be added to customfields when creating a ticket. T...
I have changed the name o a queue but when creating a JIRA service desk ticket it still shows the old queue name. How can i reflect the new change of name for the queue/?
list of things we get in audit log(general configuration) under troubleshooting and support field?
Anybody know where I can find a detailed description of the refreshed commenting experience from Jira 8.17 upgrade feature list?
I would like to setup a issue hierarchy : Initiative > Epic > Story > Issue and associate multiple Epic's to an Initiative. I'm running JIRA 8.11.1 on-premise. Any suggest...
Hi, We are developing Plugin for Cloud Jira Software. We do our development with "Spring Boot". We can test it through Ngrok in development processes. However, we cannot find a clear solution about ...
When we migrate projects from jira server to jira cloud using jira migration assistant, will it migrate the completed sprints also?
Hi Everyone, As title, is there any way which can re-index issue when particular custom field's value has been changed? Or does anyone know how to write a listener for re-indexing issues and subtask...
After upgrading to 8.17.1 the load on the ubuntu server spikes at +12 (normal around 2-5) Automation took forever (50) min - https://confluence.atlassian.com/automation/upgrading-to-aut...
I'm using a node.js application to connect to jira using jira-connector package. I want to add other users as watchers to tickets created newly. Is there a way to add watchers in createIssue function...
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