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Jira
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I'm loving the new Organisation feature for Customers in JIRA Service Desk however I want to show the customers' organisation to agents. Logically, if the customer is part of the organisation, it sho...
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Hi All, I am not familiar with Service Desk and just inherited an instance to manage. I see they have used a field called "SLA Applicable" in the Service Desk Request form. This is a drop down and h...
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I have an automation that creates a clone on an issue transition, and now I'm trying to do something with that clone. Specifically, I'm trying to do an auto transition with it. It didn't seem ...
1,307 views 3 1 Deleted user October 16, 2016 -
...imple def infoprio = getFieldById("customfield_11002") def impact = getFieldById("customfield_12404").getValue() if (impact == '1 - Very Hight'){ infoprio.setRequired(true...
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This question is in reference to Atlassian Documentation: Proxying Atlassian server applications with Apache HTTP Server (mod_proxy_http) Hi, The article is great, it is working for HTTP, but now I...
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This question is in reference to Atlassian Documentation: Configuring JIRA's SMTP mail server to send notifications How can I send email to Gmail Group from Jira? I want to send Email to a Gmail gro...
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How can I delete my account (opened by mistake)?
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I wish to use a list of pre-determined Story Point values (1,3,5,8,13,20,40,100) as a Drop Down Field when creating a new Issue. I have already got the Story Point field configured to show on all Iss...
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I would like to set up the system in such a way that when a customer needs Support, the first page that he sees is a ticket submission. I don't want to create barrier to where he needs to login....
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In the jira app link settings I added crucible via url But I cant chose oauth (impersonate) for in-outgoing. I get the error:You need to be a system administrator to configure OAuth with Impe...
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...f (selectedVal?.toString()?.equalsIgnoreCase("Risk Accepted")) { demoMultiTxt?.setRequired(true) } else { demoMultiTxt?.setRequired(f...
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This question is in reference to Atlassian Documentation: Closed or resolved issues are appearing in the Scrum board backlog I have canceled issues column in front of the closed issues column. How d...
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So I want to be able to track the progress of each product/project independently but plan a sprint with just 1 team. I.e. The sprint will encompass several projects/products with 1 team of people. &...
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This question is in reference to Atlassian Documentation: Installing JIRA Service Desk Ask your question here...
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Hey, if anyone is writing a new comment on jira.attlassian.com on JSD-218 i get notified via mail. I also commented there months ago, but i do not watch on the issue. I searched for an option to di...
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If someone in EDT comments on a ticket, and I in PDT make a comment, what time stamp will we see of both comments being that said time zones have a 3 hour gap? Ideally, I'd love to know the original...
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This question is in reference to Atlassian Documentation: Installing JIRA applications on Windows Just installed JIRA on WIndows as a service, with MySQL, windows firewall pass-through httpd. Every...
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So I am following the instructions put here https://confluence.atlassian.com/jira064/creating-help-for-a-custom-field-720412166.html for adding in a help area for our custom fields. I...
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I am looking to do the equivalent of "addUserToGroupWithFile" but for adding multiple project roles to an existing user (and want to process this in bulk from a file). Example: User1 for project ABC...
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We have the HipChat plugin installed in JIRA, and its configured to post to HipChat when comments are added to the JIRA issues. 90% of the time it works great... but occasionally we post a comm...
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Hello, I just installed scriptrunner plugin on JIRA server 7.2. I want to make field2 mandatory if field1 value is "yes" during workflow transition from dev----> dev_complete how...
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Does Atlassian support data encryption at rest of the underlying database? In our case MySQL. I found previous inquiries from last year and before–and the answer was no. Wondering if that is sti...
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