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Can customers submit tickets without having to login?

Can customers submit tickets without having to login?

I would like to set up the system in such a way that when a customer needs Support, the first page that he sees is a ticket submission. I don't want to create barrier to where he needs to login. I want him to submit a ticket and for all exchanges to take place via email.

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2 answers

0 votes

Why on earth would JIRA require customers to login?

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So it can identify them, reply to them, inform them, allow them the right access, prevent spam when used in public, and report on their needs.

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0 votes

That's a situation for using email for support. You don't really need anything like capture or JSD to do this, you need an email based system.

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Can customers submit tickets without having to login?

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