Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi all, i need to identify churning tickets using JQL. Normally churning tickets have * mark after the ticket number. Is there any way to identify that? Example for Churning ticket&nb...
-
I tried enabling approve email notifications when users log a request. Although i enabled the feature, users are not receiving the email. Even test email also doesn't seem to be worked. Kindly assis...
-
Hi Team, Management would like performing a Logical Access Reviews for Jira and are requesting a .csv export to get the info, but I did not see on UI. Could you please suggest us on ...
-
Trying API GET /scim/directory/{directoryId}/Users However, we are confused about getting the directoryId. We have seen some posts on using organization but get a 404 error with that. We are ...
-
Dear Community, I have a service project where some tickets have a summary, which containe the names of certain domains. e.g. atlassian.pl, altlassian.de, altlassian.no. In addition, I have a spec...
-
I'm trying to get a project setup that provides round-robin assignment. The users will be shared mailboxes, and I want a notification sent to the users with the body of the issue. (Basically t...
-
Hi Team, How to send the notification email to users its depending on the JQL filter results. We have JMWE, Script runner , and JSU addons, and on Server version 8.20.6 Thanks! Sara
-
Hi all, Not really sure how much info to go into without oversharing(!) but basically would like to know if you can get other fields to show in the ticket view for a customer that aren't editable ...
-
Hi everyone, somehow two of our internal users appear in the customer view of our service desk project (see screenshot). I am not able to remove them, as you see. These users cannot assign s...
-
Hi all, I've a table ( table 1) in insight, where an attribute is an object from an other table (table 2). When i create a new object in table 1, I can search for objects in table 2 by the attribute...
-
I have a JSM request system that I want to add something list of products to. Approximately 10,000 products. I also want that list restricted by a previous selection -- so they cannot add incorrect p...
-
Dear Community: Not sure if you have the same experience. I'm trying to export an object schema with objects and when starting the export I get the following error trace in insight_objectschema_expo...
-
I want to find all form responses in one file or maybe just a summary of it for easier reporting of data. Something similar to google form responses wherein you can get all responses into one excel f...
-
When I upload an application to local jira, jira shows error ``` Cannot install file https://f969-115-206-136-194.ngrok.io/atlassian-connect.json。Please check whether the file is valid ``` B...
-
The User couldn't re-invited due to an unknown error. Refresh the page to Try again
-
Hi guys, Trying to get setup to send emails from our domain via Jira. All of the DNS records are verified except for the SPF. This is our SPF record: "v=spf1 include:_spf.atlassian.net include:sp...
-
How do I create a query to return all the dependent tickets? Let's say I have an insight structure of Country (German, US) -> Make (VW, Audi, Ford) [dependent attribut...
-
I am a release manager and I would like setup release management jira board for several product releases.
-
Hi Community, This is a basic question but how do I change my Support Desk page into a layout similar to the Help Center? I have a Service Desk project setup but I can't figure out a way to c...
-
...s it true that unless the status is "Done" the reporting won't recognize the card as done? I've tried 1) putting the "Staging" and "Merged" statuses in a resolved state, and 2) placing them in the l...
-
Hi Team, I have created the Jira account. its seem 15 days trial. can we use Jira as free always? I have open new company. Regards, Vikas Thorat
-
This question is about ACP 120 certification. Just wondering if the questions on the first attempt will be similar to the questions on the retake exam.
-
Hi, I have issue in group notification I created Group of users that need to be Notified in a project when issue in certain phase or issue status updated or moved from phase to phase. I made ...
-
We are migrating to Cloud, however I am a bit stumped on how to migrate our users. Our users who will need to be customers in cloud are all on a LDAP directory in Server. We are not going to be using...
-
Where can I find the "issue view for a request type". Cannot see the option in the cloud version. I would like to change some options and move some items for a request type using the "issue view". I...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |