Asignacion automatica de agentes

[Marcelo Caceres]

Como puedo establecer la asignación automática de agentes en base a las solicitudes recibidas. 

[Carlos Faddul · Accepted solution]

@Marcelo Caceres how are you ?

You can use an automation rule to assignee to a specific user, ou a list of users :)

In this question i explain a little about Auto Assignee Question 

I hope I helped you.

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[Marcelo Caceres]

Thanks for your answer, where exactly is this configuration located? Would it be in the mail flow?

[Carlos Faddul]

@Marcelo Caceres  you need create an Automation in your project to set the rules that you need to assignee agents :)

But the path is you project

Project Settings > Automation > Create Rule

Then you select the trigger (Issue Create, for an example), then you can Save and add "New Action" > "Assign Issue" then use the your agent to assign :)

[Marcelo Caceres]

Great, I was able to activate it now, thanks!