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How to capture custom fields name and its value when field values get updated in a ticket?

John Antony A
John Antony A October 4, 2022

How to capture custom field names and its value when field values get updated in a ticket and send share the updated field informations via an SMS (Twilio) or Email after every 30 minutes. 

 

We do not want to send a notification email or SMS when a single field is updated however which incurs cost per message. We want to capture all the updated fields during an outage and share those updated fields via SMS/ Email after 30 minutes.

How can this be achieved using automation rule.

 

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