Jira Service Management

Hello, Why I cant cant receive notifications from project in Jira service management when ticket is raised from customer portal? I added my user mail qwertyuiop_27@inbox.lv to site-admins group...

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to create a customer portal. But the only thing I can do is to add form for request types and a KB search. I want to publish confluence articles on the frontpage for example. I see Atlas...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to create a task which will be automatically created and send a notification to email every 5th day of these months: Jan, Apr, July, Oct

• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to delete a custom field on a task and keep getting the message "Couldn't save your changes. Sorry, something went wrong and we couldn’t update your “Task” issue type."

• cloud
• jira-service-management
• jira-service-management-cloud

...ssueManager = ComponentAccessor.getIssueManager()     parseResult =  searchService.parseQuery(user, jql)     exist = true     while (exist)     {     &n...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Good day I want to create an automation between jira services and jira software, the case is as follows: I want that when I go from level 2 to escalation to development in a service flow, it automa...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi, I had created an automation that converts all the service requests created by email form specific sources to incidents. The rule was executing successfully but suddenly starting to fail. In the...

• cloud
• jira-service-management
• jira-service-management-cloud

...().getLoggedInUser()     issueManager = ComponentAccessor.getIssueManager()     parseResult =  searchService.parseQuery(user, jql)     exist = true   &n...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi community, we are running a customer project in which the reporting has a heavy focus on the used request type for the Incident and Service Request issue types. Of course, due to human error, it ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi. I need to hide the customer portal from people outiside my organization. I open the customer portal in an anonymous tab and create a account with an personal e-mail for testing and i was able to ...

• cloud
• jira-service-management
• jira-service-management-cloud

Recently we upgrade to the latest versions of jira service management server version an automation for jira plugin stop to work. Executing a new rule an error message appears showing an unknown erro...

• automation
• jira-service-management
• jira-service-management-server
• server

Dear community, Could you tell me if it's possible how to add new Icon for insights objects ?    PS : I'm not speaking of the avatar.   Thanks a lot !   Youri

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian,   I want ask about automation on JSM. I want make automation, When I fill 1st field the other field will be autofill based on the field I choose.  Notes : the 1st field wi...

• cloud
• jira-service-management
• jira-service-management-cloud

I need to create a custom export, I would like to place an export button on an existing item

• jira-service-management
• jira-service-management-server
• server

I have an automation that sets Security Level based on custom field "Assignment Group", which is a dropdown list. This automation is triggered "When: Value changes for" -> "Assignment Group": "Any...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• screen
• +1 more tag...

The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files\Atlassian\JIRA\bin;C:\Windows\Sun\Java...

• jira-service-management
• jira-service-management-server
• server

Hi, Is there a way to list all customers that have access to a JSM project? I could find the tables for developing a DB query that provides a list of of customers inside an organization who have ...

• customer
• jira-service-management
• organization
• server
• sql

I need to assign a field to a user to fill, update or edit the field . Can someone help me how to do the above task

• cloud
• jira-service-management
• jira-service-management-cloud

Привет, ребята! Подскажите, пожалуйста, как можно в jira service management при создании задачи настроить автоматическое создание нескольких подзадач. Я знаю, что нужно зайти в проект и создать автом...

• jira-service-management

Is there a way to limit the visibility of a form to a specific user/s?

• cloud
• jira-service-management
• jira-service-management-cloud

Good day everyone.  I have the following issue:  I have setup a new project which uses a specific email address to allow our clients to log issues with our support team.  We are cur...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a list of insight objects in csv file with one attribute and value. I want to use that file to import that one attribute value to existing objects. At the same time, the import job creates ne...

• jira-service-management
• jira-service-management-server
• server

Hi, Proforma has been great bc it allows me to create various questions without first having to create the jira custom field. I would like to know if there is a way to make use of the issue.property...

• addon-com.thinktilt.proforma.add-on
• data-center
• jira-server
• jira-service-management-server
• server

Response

• cloud
• jira-service-management
• jira-service-management-cloud

Hi team , Im using insight field , this field contains Many email addresses , i need to put these email addresses as watcher on tickets . So i create an automation rule . See screenshot for automa...

• cloud
• jira-service-management
• jira-service-management-cloud