Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Original Estimate Export Understates Values by Factor of 3

James Cooper October 21, 2022

Hi Jira Community,

I am trying to export a list of issues from a filter to .csv but the Original Estimate value is mis-stated on the export file.  In each case, the exported estimate is three times lower than the value on Jira.

I understand that the export returns the Original Estimate values in seconds, however even when accounting for this, the results I get are incorrect.

For example:

US1 - OE = 3 days | Export = 86,400 = 1 day

US2 - OE = 1 day | Export = 28,800 = 0.33 days

US3 - OE = 4 hours | Export = 14,400 = 0.167 days

Is this a known issue?  Does anyone have a fix?

Best wishes,

James

2 answers

2 accepted

3 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 21, 2022

Welcome to the Atlassian Community!

Those look right to me.  Jira looks at working time, not full time when you are using estimates.  The defaults are 1 week = 5 days = 40 hours, but you can change that in the general configuration.

James Cooper October 21, 2022

Thank you Nic!  This makes perfect sense now.

2 votes
Answer accepted
Joseph Chung Yin
Community Champion
October 21, 2022

@James Cooper 

Welcome to the community.  To supplement what @Nic Brough -Adaptavist- provided, here is the link on how to configure the work time - https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/

2022-10-21_11-16-22.png

NOTE - The change of the default setup is applied at the GLOBAL level, so it will affect your entire JSM env's projects.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

James Cooper October 21, 2022

Thanks you Joseph, I appreciate you answering and providing this extra information!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events