Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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I'd like to receive a response containing only a few properties of a specific field, not the whole json response. ie author of a comment, or body of a comment. Currently, I'm using 'fields' in the q...
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Hi, I am new to JSM and I am currently working on introducing a new change process. I have a form where I am updating the title(summary) field using automation. If I create a log, it shows ...
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Trying to synchronise versions between multiple projects using automation. Have already done create/release/unrelease actions successfully. But still I need to synchronise when release date or other ...
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Hi, where i can translate the value (Option) of a single field List?
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I don't know how to do this and that's why I ask for help. I need to send notifications to a certain email address when the ticket is of type "Recurrente". I need when commenting in status "In progr...
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Hi all! TL;DR - trying to view incoming requests for customer support via Jira SM is giving me a headache! Emailed requests are formatted awfully; it's so difficult to read what would be a fairly ...
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Hi there, I have a 'Peer Review' step in a change management workflow, it is an approval step. My issue (and this happens a few times in the workflow) is that based on Change Risk there are differe...
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I want to use your project management tool for our company but I'm not sure how to use it properly. Is there someone who can teach us how to use it effectively?
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Hi there - two questions. 1. We'd like to embed a Jira widget on our website for customers to access directly. When trying, customers are defaulted to typing a question to view a help articl...
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I am using a custom field for customer name (party name) and have components for certain high value customers. I am trying to write an automation rule that checks the value in party name field to see...
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The "Remove flag" button inside the issue do not exist - can only add flags via automation or via the Kanban (I use kanban project with my service issues for easier view)
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Hi, I have a project that has 2 fields - 'due date' and 'finish date' The 'due date' is defined by the customer and shows the last date for the task and the 'finish date' is to update them w...
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Hi, Somehow we have managed to create a duplicate of a workflow step, with the duplicate completely unlinked from the workflow. We cannot delete the duplicate. See attached screenshots showin...
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I’m new to Atlassian, I installed JSM before been advised I needed Jira Software, which I then stalled. Should I start over and install Jira Software then JSM? Or is it ok to proceed how I did ...
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Hello I am new to Jira (Service Management). Hopefully the below describes my issue correctly. I have deleted a user’s from JSM, but it still shows up on the assignee pulldown lis...
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I need to ask 2 approvals in the same state from different groups, I know I can do that, but what I don't know if there is a way to set the order that those approvals asking will have. For example I...
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Hi everyone, I am a student and new to this JIRA software. I have one problem that I want to take out reports like burndown chart however my JIRA software doesn't show the feature on the left hand si...
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Hello wonderful, knowledgeable people. I have been asked by management to extend our customer comment notifications to include the history of all the comments for the ticket. The defaul...
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Hey there, I just have an issue type that goes with an Insight object under a customfield. However, i can not manage to create this issues neither using Jira for Python lib or Jira REST API d...
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Hello, I am working on an automation to compare the reporter field to one of my customer fields that returns text. This automation would work fine, but my reporter field is being returned like this: ...
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Hi. My plan is Standard, it has 500 executions, but i'm a bit doubtfully to be honest. What happens if my automations ends consumption? Do I pay the excess or do my automations stop? &n...
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I'm trying to work out how Stakeholders work in Jira Service Management. My workflow would be: 1. I have a form published in our Customer Portal for users to complete 2. That form creates a...
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Hello, What happens is that I want to notify a certain group of people when problems are shown, but it doesn't work for me. The first thing I did was to configure it within the notifica...
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Hello team, May you please assist with the following problem. I tried to remove users from an organistation in our Jira ServiceDesk using experimental method. The link is https://docs.atlassia...
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Hi There, I'm liking the forms option now for Jira Service Management. And I've noticed that I can download the forms in a nice excel format. I was wondering though is there a way to bulk d...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| Subject | Author | Posted |
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| 9m ago | ||
| yesterday | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |