Community resources
Community resources
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Jira Service Management
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Hi We configured the rule for Outlook, which automatically forwards the email to Jira, but unfortunately, Jira did not receive that email. We need to understand how Jira can receive the email if it...
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Having an issue with service desk - customers are able to submit request through the portal and we can see them in the customer portal, but they are not appearing in our service desk - it appears to ...
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I have some questions if someone can help me out... Are subtasks even a thing in JIRA Service Management Cloud? Looks to be a feature of JIRA Software I looked in Automations and as of today, the ...
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Can I change which e-mail sends customers notifications?
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Hi, I have an existing "Employees" object which was already uploaded to Insights. Inside that object is an attribute called "Manager" which was referenced to the Employees, see screenshot. What I...
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Can somebody explain to me in simple terms what this Import configuration option really does? I've looked and looked at this and it still confuses me. Missing objects outbound references Ignore - A...
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Hello, I am trying to auto populate an insight field from one Object Type to another field in a different Object Type. For instance, I have an Object Type = GUM that has an attribute of "GUM" and...
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Hi , For Jira Service Desk, the customers are not getting email notification once Request created via email request. The Request created is enabled. The same issue with other ...
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Hi community, I'm using JSM datacenter version and I have a problem to retrieve values from insight; While creating a new issue from the customer portal, I have to fill a customer field that I've c...
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Hi all, I'm having trouble with aspects (can't think of a better word) of deleted projects that are still populated within many places of service management cluttering my project settings. C...
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I'am tryng to create a rule based on an iten key, the start of the key is "DESENV" based on the project name, but to use JQL in that ocassion, I need to specify a key, isn't it possible to only use t...
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Actually we are planing to upgrade JIRA this Saturday, For that We need to stop the ticket creation in JIRA. Is there any way to stop the all (We are using 172 mail boxes/mail handler) the mail box...
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Hello, I have a Jira field called 'Request participants' which is a locked field and links to the services we've set up in Jira. I'm creating a form which will be used for a change request form in ...
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I have created few KB articles. How can I link one or more articles to the JSM ticket? The knowledge base section is asking me to either search the article or create a new one. I have the article and...
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instead of user i want to use "reporter" doesn't seem to be possible
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Hello, We are using Insight on Jira Service Management (Data Center) and I have two object types (IP Address and Computers). Objects inside the "Computers" object type have the attribute "IP Ad...
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Hi community, As part of adding dashboard graphs and monitoring to one of my organization teams, I want to learn and analyze why bugs are rejected by the dev team in terms of segmentation and cause...
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Hi community, As part of adding dashboard graphs and monitoring to one of my organization teams, I want to track and raise flags appropriately about bugs from the time they were created until the t...
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Hello I have created a ticket 4:01AM. Time to first response I have set at 5 mins. My expectation is SLA shows 4:06 instead of 08:05 AM Also even after 1 hr the SLA wont change. I have put SLA to...
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I am trying to import a CSV data into Jira Insight CMDB by referencing from the other object types for some attributes. There is no problem in referencing from parent object types, but I am getting a...
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Dear Team, From last one week, since i got the the subscription suspended issue solution.Our Jira SM e-mail notification seems to be not working properly. Most of the time, i don't even get th...
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Hi! I'm trying to add a comment form jira automation that will highlight any missing fields required for a particular process. For example when a ticket is raised, there could be a comment ad...
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Hi There, How can we automate the process of workflow in a service request/incident or change management. eg. we have created an incident and we want that statuses shall automatically been changed ...
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Hello, i am currently an intern at a company where i am asked to make a presentation about the pros/cons of migration from SMAX to JSM. i would love if the community share their experience about thi...
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HI All, I am using simple workflow when user open request it first require approval from line manager the issue when the line manager decline from customer portal resolution screen is not tri...
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Atlassian Community Events
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| 12 | |
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| Subject | Author | Posted |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 11, 2025 4:42 AM PDT |