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Jira Service Management
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Hello, I am trying to set up a workflow to where the resolution options are different depending if the ticket is going to status 'Closed without Work' or 'Done'. Is that doable?
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Hi, I have set a Default Security Level for Issues for a Project which has a maintenance email address (which is also part of the Service Desk Team), and the Service Desk Team has permissions to vie...
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Hi Community. We have a new Jira Service Project in Coud which registers tickets by e-mail requests. My current concern is how to make it scalable. According to old ticket you can make alia...
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Hi, I created a Automation for sending a message in a Team. Everything works. But I need to change the message. I need to fill in custom fields. But I havn't figured out how I have to addre...
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Unable to customize the Jira Service management portals' look and feel. I'm not able to change the background or see any customizable options though I'm JIRA admin
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Hi, in servicedesk customer portal the customer only see his own created request and not all requests from his organisation. With wich configuration I can change this that the customer can see all ...
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We want to use Opsgenie, to page different team members whenever we have a P1-Critical Incident. To achieve this we need to activate 'Alerts' under the feature and 'responder alerts' under Incident m...
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Hi All, In my project I have 3 parties and I want each party to only be able see ticket shared with the relavant party. What happens is that each party is able to see all tickets in the project. Ho...
- 398 views 3 0 Deleted user September 23, 2022
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Hello community, We are preparing migration of the JSM 3.5.0 to 4.20.12. We have several custom plugins and one of them adds custom portal. This custom portal uses ServiceDesk.Templates.Customer.Lay...
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Team I have set the rule for automation - ticket assign to Region - Location - Assignee. In UAT it tested successfully. But after moving to prod rule has been interfering other rule. F...
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We found attachments with sensitive information and would like to know if deleted, where does it end up to purge completely.
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Como puedo establecer la asignación automática de agentes en base a las solicitudes recibidas.
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I am unable to structure assets according to my preferred schema when doing import through discovery. On the other hand I can do the same if I do the csv import. Eg if I want to classify laptops, des...
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We are moving away from Zendesk to Jira, currently we have 3 groups of agent which are IT Help, DevOps and Data. I'm trying to set up one main Customer portal and if the request comes to the queue, ...
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People without a JIRA license are able to create a ticket through the portal but then can not view the ticket through said portal. So they're unable to reply to it etc etc. It's asking them to sign u...
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I'm setting up Assist in Teams. When I add the Request Team to a channel it prompts me for a Queue to link it to. The only name I get in the drop down is the name of a Project and not an ...
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Good day I have a flow as follows: An incident is created and I follow the flow of the states, so when it reaches the change management field, it creates a ticket for me and links it to the inciden...
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Good day I want to create an automation as follows in jira services When the incident is created, the client will automatically receive a notification that his incident is being processed and that ...
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What is the best way to assign issues to users in a group only when they are working? I would like to be able to set a schedule and only assign issues to a user when the schedule shows that they are ...
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Hello, when I send a request via postman to xray I take a 404 error. First I generate token, and put it in Authorization tab with Bearer Token type to make the request. To generate token I used&nbs...
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Hola Como puedo hacer para que en el portal los clientes puedan ver no solo los tickets que crean ellos sino también en los que están informados o tickets que hayan generado otros usuarios, es...
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Hello everyone, for a long time we face an issue, that we somewhat cannot solve. It is really annoying and frustrating to deal with, when customers raise a request. We are able to reproduce this iss...
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Question: user account used to authenticate jira servicedesk to confluence site server requires 2fa, causing the connection to break. Does anyone have any suggestions to be able to use a sec...
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When a customer replies to a question, the status changes from Waiting for customer to Waiting for support. So far so good. What I don't like is that it says I made the update. The history says "Emm...
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