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Jira Service Management
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Hi! I'm an analytics engineer, trying to set up a data integration from Jira using the Stitch data movement tool. (Documentation for their Jira integration is here). I'm using a Jira service a...
716 views 0 1 Deleted user March 2, 2023 -
Hello! I am trying to create an automation but am having difficulty. Custom field: Where will this be used? Selections for custom field: Organic, Paid Situation: When selections change fo...
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I would like to create multiple organisations in Jira Cloud via REST API. Is this possible? I can create one organisation per REST API call, but I would like to create multiple organisations in one ...
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I have created a new project, set customer permissions, integrated with slack channels, but when I go to create a request using the ticket emoji, the new project + request types do not show in slack....
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Is there a way to hide fields for front facing customers but have it available to administrators. Users in my service unit want the ability to select their own custom "Due Date" during the C...
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Hi, I'm trying to add the Jira-user to our User schema. This is to link the Jira User attribute to the default Jira-user account using their email address. You may check the previous ticket we had:...
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Hi, As per Customize the columns in your customers' requests list | Jira Service Management Cloud | Atlassian Support and [JSDCLOUD-1106] Need more fields in the 'My Requests' view - ...
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Hello everyone, I want to update Product URL to another one from test-guava.atlassian.net to guavapayltd.atlassian.net Do i have to take backup for this action if something goes wrong...
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Hello, I have successfully managed via automation that the status changes to "In Progress at Support" when the customer comments in the Service Desk. But now I don't know how to set it as a rule th...
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Hi, My assets object has an attribute of type USER. It helps to link an asset with an user. When I import a csv file with the ID of JIRA user, it works. Now I want to link an asset to portal client...
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Hello Team, Every time when there is any update/new ticket created through email in JSD, the email Signature got attached to the ticket, and as a result, there are multiple duplicate attachments wi...
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Hallo zusammen, ich möchte gerne, geänderte Feldinhalte (Spziell Zugewiesene Personen) in E-Mails mit versenden, wenn ein Status geändert wird. Wisst ihr, ob es hierfür eine Option gibt wie z.B. ${...
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In one of our services, default branch in build pipeline configured to feature branch instead of master. I need to change the default branch to master!!
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I would like to know how the user management is performed with the JSM Cloud? In other word, how can we restrict accessing the JSM cloud from the external user other than a particular organization? ...
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Dear all I am trying to set up a automatization in cloud, so that certain tickets are the due date field updated with the Time to resolution minus one business day. Example, we have a Time to resol...
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How are the data from this connector displayed in jira? What do we have access to in the system and whether this is actually a connector for Snow as Snow License Manager, because there is no concrete...
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Hi I am looking for some advise on how to clean up Jira Portal customers under Admin > Products > Jira Service Management. I usually export the list filter out the domains from the email colu...
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Is there a way for me pull using a Smart Value to get the decision of the approver inside a specific status? Like for Example {{approval.<statusName>.decision}}
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Hello, It's now difficult to use the software with no Activity Stream widget, specially when we receive a comment on an old closed ticket, all dashboard widgets are not working, see attached...
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After receiving requests, I access them in admin perspective, some fields are able to edit but some are not. How to config fields to make it able to edit.
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Hi there, I have an Assets field on a portal form where an asset can be selected. Is it possible to populate on the form some fields based on that data. So if I am putting in a ticket, I select an...
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Hello! After a certain part of my workflow -- I need child tasks to be created (as it is essential to continue the flow). Is there a way to force this so the board manager does not forget? ...
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Hello. Mid-workflow child task issues have to be created. I would like them to automatically move to the "Waiting On Product" status once created. Any help with this? I am NOT familiar with ...
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I have set up a basic schema with object types. Some are sub-object types to others. I do not know when I should establish a reference directly into an object type to access data in anoth...
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Hi, I have a custom drop down/single select field by the label of "Define sub-type" in my Service Request form. I want its list values to populate dynamically based on the selection in the Request Ty...
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