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Jira Service Management
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Hello All, I have seen that when user created a request there will be email triggered to user as well as approver. Asking approver to approve or decline the request. Let say if someone created a re...
387 views 4 1 Deleted user December 21, 2022 -
Hi, Kindly advise how to make the issue field in Issue view Mandatory. Thank you, Regards, Maeneth
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I've previously set up approvals which was working fine. The user gets an email with an approve/deny option in the email. Today, after realising that some issues that require approval are not ...
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Hi Everyone, Hope you are doing great, I wanted to remove suggested forms from Jira Service Management portal, Can anyone help me out on this how I can remove this? For more details you ...
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Hello. Im trying to file a part request, saw all trials and videos but in my create new window there is no "part request" project to pick. Why is that and how can i fix this? Best Regards&n...
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I want to clone the incoming service management request to another project (kanban board) by automation. To do this, both boards need to have the same issue type. When one is a differ...
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Hello! We are using a Jira Service Management to allow employees (referred to as customers in term of Jir aService Management) to create special tickets for other departments. These employee...
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Hi, We added an automation rule that will add a comment every time the priority of a ticket changes. This seemed to be working fine but we just came across some values in the comment that is ...
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Hi, Can some will help me out even though i am not part of JSM Project still in customer portal i can see that project and i can be able to create the Incidents/ Access Request as well. Can i know ...
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Hi, I am having 3 groups which are Service Desk, Supreme Team, Development Team I want to restrict that when ever the ticket is creating only Service Desk users does have access to create the Incid...
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Is there an easy way to see who among the external customers have opted out form ticket email subscriptions? My team has cases where customers have clicked "turn off email notifications" whe...
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Dear All, I 'd like to create an automation rule when : - a New issue is created (by email) - Search if "From" email address is in a organization - Yes : assign the org...
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Eu tenho um status que se chama Reaberto, eu coloquei ele para mostrar ao cliente e ele conseguir reabrir o ticket. Porém eu queria um validador impossibilitasse o cliente de reabrir o ticket,...
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How to automate junk emails generated by system notification so that they go to a junk email Queue ?
The scenario is within an org 10 email handlers are configured for clients to report service requests. There are multiple Company wide emails sent out via microsoft AD such as Cyber notifications th...
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Hi, I have tried to link my Jira SM Knowledge Base to use Confluence base on this instruction https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-...
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Is there a way to change the project status in the workflow? I accidentally chose canceled instead of "done", but it doesn't appear to easily let me revert or choose a different status.
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Hi there, I am trying to load up an icon via API and I need to find the ID. If I go to Assets and configuration I can see all the icons but not the ID? any ideas on how to retrieve a list of ...
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I am trying the free-cloud version. I modified the workflow in order to the agent asks for additional information to the customer and the customer indicates that the information was provided (see wk1...
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Jira cloud for sheets is not loading for past few days. How to fix the issue?
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Hi all, I hope this makes sense, but I'm trying to understand if it's possible for an email to be read within a Jira ticket instead of having to download it as an attachment and viewing it fro...
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Is there a way to retrieve the attribute contents and have them auto-populated into another attribute field. We track multiple serial numbers and our company serial number is the combination of two d...
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Hi community, I've added the Responders field to a company managed service project and according to this article "The responders field allows you to quickly add the right people and teams as re...
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Started testing new portal groups and am unable to find where these can be assigned to customers so that they only see the corresponding portal. I remember doing this before about a month ago for tes...
1,441 views 2 0 Deleted user December 20, 2022 -
We've inherited a help center that has a company managed software project tied to a portal and would like to remove the portal from the help center so customers can't access it. I can't find any deta...
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Hi, I try to add a custom field that is available at the ticket level to the list of fields that are available for the users of our helpdesk. There is a predefined list (check the scree...
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| September 10, 2025 3:07 PM PDT |