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Jira Service Management
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Hi, I want to list all the issues where a particular service desk agent has posted a comment. I know it is possible through add-ons but is there any way to do it through JQL? Thanks, SK
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Hi everybody, I'm facing a problem related to Jira form on Jira Service Management Cloud. When our customer submit form on thier ticket, their date of birth submitted was 28/12/2024. However, I expo...
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I just wanted to know if you have any guidance and process on how we can resolve our concerns. Emails responded to by the Support should only be in 1 thread. Participants do not see the emai...
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Jira Cloud Jira Automation Log Work ("action" component) The Log Work component logs time as the "Automation for Jira" user This is not ideal for reporting Would like to be able to log time as t...
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I work for a company that oversees operations for multiple companies. People from these companies (Customers) will report issues and we are currently using some automation to assign the Organiz...
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Hello Atlassian Community, I'm using the Free Hosted by Atlassian JIRA Service Management (Cloud) and I'm also using the Time to SLA App for the SLA's. All good until I want to add the Time to SLA ...
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When printing a QR label for an asset the key is displayed under the code. Is it possible to add more information? I would like for the serial number to also be printed under the code.
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The form comes prefiled in with a number of systems but i'd like to eliminate some and add others. Can it be done? Thanks, Jeff
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I am making Jira service desk, and I have four request types, and have designated them each a Service Request. I can't seem to figure out how to create different workflows for each request and ...
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I seem to be unable to add custom fields to a business project. I am using the HR Onboarding Kanban template and there doesn't seem to be a way to add more fields to the form I'd like to create. Any...
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When I built the page it has 5 "standard" options. I'd like to reduce the choices but have no idea how. (new to Service mgmt)
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Customer cannot view its own tickets in the customer portal. User added to the correct organization and have a few opened and closed tickets but he cannot view them. When they are clicking on&nb...
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We downloaded v3.1.5 from https://marketplace.atlassian.com/apps/1214668/insight-discovery?tab=support&hosting=cloud several weeks ago. It's having issues so returned to same URL to se...
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Hi Community, How do you add categories in knowledge base and select which articles should be displayed in the portal ? I dont find the button "New category" Am i missing something ? Kind rega...
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JIRA - Help to create a report where I can see how many days have passed since our last comment/resp
JIRA - Help to create a report where I can see how many days have passed since our last comment/response. Will need to be able to sort it by the number of days that have passed since our last re...
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signature is working fine for some users and some users it is not in a proper format, any advise please
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I was given access to Atlassian as admin and I am able to see the dashboard but I am not able to see the filters in it. I am getting the below error The filter configured for this gadget co...
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Hey Community, would like to know what special kind of automation you have added in your project on Jira server/data center. I have been made project lead of jira and have done few automation but l...
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Hi Everyone, Hope you are doing great, I wanted to remove suggested forms from Jira Service Management portal, Can anyone help me out on this how I can remove this? For more details you ...
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Hi, Can some one will help me out with the Permissions Error message Thanks, Sreenadh
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Hi, Can some one will help me out i have created the Email Notification for Assigned to Individual. Once i move the status change from Assigned to Service Desk Team to In Progress (Service Desk) &...
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Hello, I am trying to set up an account and I do not understand what I should put at ' Your site'? Any help is welcomed. Best, Mev
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Hi, How would you setup a rule within Global Automation to check the license date of an Asset, then create a ticket based on this, and only create the ticket if a ticket has not already been...
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Hi community, I'm working on a project which aims to improve the existing service project in Cloud. The project is not in its best shape. For instance, the customers often use wrong request ty...
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Is there a bug in Jira for adding participants? I add customer participants on the ticket and they are removed right away. It shows like I removed them in history with the exact timestamp as I have a...
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| September 10, 2025 3:07 PM PDT |