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Jira Service Management
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Email requests sent to the support desk is not received. I went to check the email logs and it has a failed status and under the details it says "You don't have permission to access this service proj...
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I have a JQL statement using the iqlfunction as follows: "Store Asset" in iqlFunction("\"Pin Pad\".\"Display Name\" NOT LIKE Lane") "Display Name" is an attribute of "Pin Pad" object type. "L...
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Asking because I have more users under Managed Accounts...the users that don't have any site access on Users tab aren't being counted as "Deactivated" on Managed Accounts tab..
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As a customer you can filter on our own statuses, but I also do not want closed request and open request to be visible. How can I turn this off?
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Can you restrict Customers to only be able to view knowledge base articles and cannot submit request
...ake the knowledge base public due to proprietary reasons. Thank you,
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Hello, We have a custom field called " Due Date" and hundreds of issues associated with this field while there is system field called " Due date". We would like to remove the custom field call...
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Hi, Is there a way we can create new custom fields dynamically in Jira Service Desk portals for the user to enter multiple data like in the forms of most web sites. For example, if I have an option...
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Hola Grupo! mucho gusto en saludarlos, espero puedan brindarme una mano con este problema. Se creo un proyecto de pruebas TI en el cual esta todo funcionando con excepcion del sistema de mensaj...
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Looking for a drill down report option. I need to do the following: Look at 30, 60, and 90 days of incidents by department (we defined this field) Drill down to customers (requesters/reporters) wi...
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When giving feedback on a knowledge base article I can see the results of all thumbs up responses but I cannot see the responses for thumbs down. Is there a way to see the thumbs down responses? A...
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Hi Everyone, Is it possible to copy production data to a sandbox through an API instead of doing it manually on the administration site? Is it possible to export Automation Rules and import them ...
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Hello team, I am having troubles with Jira forms, I am creating a set of yes/no questions that will, depends off your answer give you the correct answer. I do not see the option that i can use multi...
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I want to have notification every time someone creates a ticket(only when they create). For example a notification for a certain category of tickets (i.e. High priority, lets say). how can I enable t...
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Hello everyone, I am using Jira Service Management cloud and i found script Jira_auto_refresh_issues_list.js but i dont know how can i enable this script in order to it works. Can anyone ...
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Bom dia, Preciso contabilizado o tempo de atendimento há longo prazo por chamado. Por exemplo: Abrir um chamado neste mês, tratei ele por 2 horas e enviei para o cliente. Depois de alguns dias o c...
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Hello Community, I am new at Jira and I don't know much yet. Because of that I'm having trouble doing the following: In my project I have Only 2 issue types, let's call it A and B; Both of them hav...
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I have separate customer service projects for different clients - when they are logged into their portal, in the requests screen, and then clicking to filter by statuses - they can see statuses from ...
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We have all the prerequisites but I cant see how (or where) to install the downloaded .obr file from: https://marketplace.atlassian.com/apps/1219908/insight-jamf-integration?hosting=server&...
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Voici le message reçu : File d'attente introuvable
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Hi, I am getting extra status in my change request which is mentioned in screenshot. long back i have created this change request and i have checked the workflow statuses as well. Please let me kno...
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Hi There, I have a ticket in our JSM queue that I'd like to move to a different team that actually handles it. I do not see an option in Jira that could help with transferring the tickets from...
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Hey guys, we made a custom field with the type User picker (Single select) An jira-administrator can pick an user from the list: A normal user can't do that. I googled a bit and s...
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Hi, we have a lot of subtasks where we would like to not change the assignee when closing the subtask. Is this possible? Right now, whenever we close subtasks (or any kind of issue) the reporter is...
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Hi there, Is it possible to push Jira ticket info to an external system? We have a similar "Helpdesk Portal" view in our system and would like to find out if it is possible to...
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